Instantiating your network inventory by using design and assign
Summarize
Summary of Instantiating your network inventory by using design and assign
The Telecommunications Network Inventory application enables ServiceNow customers to instantiate and validate network inventory records at the site level. Using the design and assign function, you can generate individual network instances from predefined inventory templates and models, ensuring they are correctly configured. This process supports managing network changes efficiently and maintaining accurate inventory data.
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Key Features
- Create a change request: Initiate changes with detailed records including reason, priority, risk, type, and category. Change requests enable modifications to network workflows, expansions, new services, and structural updates.
- Execute change tasks: Manage and track implementation tasks derived from change-triggered workflows or created manually. Tasks can be assigned to inventory agents who execute actions and update configuration items simultaneously.
- Record producer integration: Automate change request generation by assigning a record producer form to change models. Record producers capture required data and facilitate parameter passing from third-party applications, such as Order Management for Telecommunications and Media (OMT).
- Dynamic forms based on change request types: Assign record producer forms to specific request types, which dynamically display relevant fields for completion within change tasks, ensuring accurate data capture.
- Network Inventory Workspace: Create, review, update, and close change requests directly in the workspace, with access to detailed network instance instantiation analytics.
- Configuration item management: Revise and operationalize configuration items to update and finalize changes within the inventory system effectively.
Practical Benefits for ServiceNow Customers
By leveraging the design and assign capabilities, customers can streamline network inventory instantiation and change management processes. This approach ensures accurate network data, coordinated task execution across agents, and integration with external systems. It helps maintain network integrity, supports efficient service delivery, and reduces risk during network modifications.
By instantiating your network inventory in the Telecommunications Network Inventory application, you can generate and validate your inventory records at the site level. You can also generate your individual network instances from your defined inventory templates and models and then verify that they’re properly configured.
Design and assign overview
- Create a change request by using the change model.
A change request records the details about the change, such as the reason of the change in any network, priority, risk, type of change, and change category. By using a change request, you can change any existing network workflow. You can also expand the application capabilities, request new services, modify network structures, and much more. To learn more, see Create a change request from Network Inventory Workspace.
- Execute a change task.
The list of tasks are created from a change-triggered workflow or you can create a change task manually. The change tasks help you to track and manage the various tasks required to implement the requested changes. By using a list of change tasks, you can assign a task to an inventory agent who can then execute the actions and create a configuration item. At the same time, other agents can work on their assigned change tasks. After all tasks are completed and closed by the agents, the change request can also be closed with comments. To learn more, see Create and execute a change task in Telecommunications Network Inventory.
Using a record producer in the design and assign function
If a record producer form is assigned to the selected change model, based on the provided input, a change request is automatically generated. If a record producer form isn’t assigned, you can assign a record producer. To learn more, see Assign a record producer form to a change model.
- Pass third-party application parameters to the Telecommunications Network Inventory application. The Order Management for Telecommunications and Media (OMT) integration is an example. After you assign a record producer form to the change model, the assigned form appears when you select that change model. When you complete the form, the details are filled in the change request form, and the change tasks are created automatically. To learn more, see Assign a record producer form to a change model.
- Change the type of change request. The change task form includes a Request type field that describes the type of change request. Based on your selection, a form appears on the Task Attributes tab. By assigning a record producer form to the request type field of the change task, you can determine which form appears when you select a type. Based on the selected Request type field, a form appears under the Task Attributes tab. After filling out the fields in the form, the change request form updates. To learn more, see Assign a record producer form for a request type of a change task.