Mobile screen types
Summarize
Summary of Mobile screen types
In ServiceNow mobile apps, screens enable you to present and organize app functionality for end users. Each screen type offers a distinct user experience or workflow, typically associated with navigation tabs in the app. Screens are composed of embedded record screens and configurable components such as conditional formatting, sorting, and filters. They display information based on records from data items.
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Mobile Screen Types and Their Uses
- Launcher screen: Acts as a home or landing page, allowing access to various screen formats, search, quick actions, and user info.
- List screen: Displays a list of records from a data item. Often paired with a record screen to show detailed information when a record is tapped.
- Grouped list screen: Shows records grouped by a specified field using a special group-by data item.
- Record screen: Displays detailed information from a single record and supports up to four types of embedded segments: details, activity, related lists, and embedded lists.
- Map screen: Presents a dynamic map showing locations linked to records, with data cards below for quick info. Users can tap cards to see detailed record information, with optional activity stream and related lists screens.
- Calendar screen: Displays records associated with date fields on a calendar. Users can tap dates to view related records in an event stream, with detailed record info accessible.
- Mobile web screen: Opens URLs within the ServiceNow app or external browser. Relative URLs open pages inside the app; external links open in the device’s default browser.
- Chart screen: Shows interactive report or performance analytics charts. Users can tap charts to see related record lists. Supports time series, single score, and latest score visualizations.
- Input form screen: Provides forms for users to enter or edit data, complete surveys, or perform functions. These screens are used during workflows but are not typically the initial screen users see.
Practical Benefits for ServiceNow Customers
- Enables tailored mobile experiences by choosing appropriate screen types for different workflows and data presentations.
- Facilitates efficient data access and interactions, such as searching, viewing grouped data, mapping locations, and entering data on mobile devices.
- Supports extending mobile app functionality with dynamic and interactive elements like charts and calendars.
- Allows seamless integration of internal and external web content via mobile web screens.
Learn how to use screens in ServiceNow mobile. Use screens to make your mobile app functionality available to your end users.
Screen types
Screens are made up of one or more embedded screens, which are screens embedded with a record screen. Each screen has configurable components, conditional formatting, sorting order, and filters.
Launcher screen Launcher screens serve as landing pages or home pages. Using a launcher screen, you can access screens in various formats, as well as search, do quick actions, and find user information. For more information, see Launcher screens. |
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List screen Use list screens to display a list of records queried from a data item. List screens can be configured together with a record screen. When both screens are configured together, your users can tap a record on the list screen to display the record screen for that record. For more information, see List screen. |
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Grouped list screen Use a grouped list screen to display a list of records that are grouped by a specific field. A group list screen uses a special group by data item. For more information, see Grouped list screen. |
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Record screen User record screens to display information from one specific record. On a record screen, you can configure up to 4 different types of embedded screens as segments. These 4 different types of embedded screens include details, activity, related lists, and embedded lists. For more information, see Record screen. |
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Map screen Use a map screen to display a dynamic map that lets your users see the locations that are associated to the records in a data item. Below the map, your users can see data cards that show information about these records. Users can tap a card to see details for the record.
For more information, see Map screen. |
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Calendar screen Use a calendar screen to display records associated with date fields. Users can tap a date on the calendar portion of the screen to see records associated with a specific date, in the event stream displayed in the lower portion of the screen. The record screen shows additional information that you define when a user taps a record. For more information, see Calendar screen. |
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Mobile web screen Use a mobile web screen to open a URL from within a ServiceNow app. You can configure relative URLs to open pages within the ServiceNow platform, or an external link. For example, a user can see a knowledge article on the instance via the Service Portal. Relative URLs that direct your users to open pages within your instance are opened inside the mobile app. URLs that open external links will open the link in the default browser of the user's mobile device. For more information, see Mobile web screen. |
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Chart screen Chart screens display an interactive view of a report or performance analytics chart. Users can tap on a chart to display a list of relevant records.
For more information, see Chart screen. |
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Input form screen Input form screens display inputs to allow your users to quickly enter information into mobile apps. Use input form screens to create or edit records, complete surveys, or any other situation where your users need to enter information. Input form screens are screens that you use to execute an action or a function. They are not the first screen a user interacts with in a workflow. For more information, see Input form screen. |