Exploring the Mobile Platform

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Exploring the Mobile Platform

    The ServiceNow® Mobile Platform enables users to access resources through the Now Mobile and Mobile Agent apps. These applications facilitate task management, incident reporting, and service fulfillment for employees and agents, allowing for greater flexibility and efficiency in operations.

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    Key Features

    • Now Mobile: Designed for general employees, this app allows users to manage tasks, access company resources, and interact with the Virtual Agent. It supports various workflows, including IT Service Management and Customer Service Management.
    • Mobile Agent: Tailored for service desk agents, this app streamlines common workflows, enabling agents to triage and resolve requests efficiently on mobile devices. It includes workflows for IT Asset Management and Security Operations.

    Key Outcomes

    By implementing these mobile applications, organizations can expect enhanced productivity for both employees and agents, improved task resolution times, and a more responsive service experience. The Mobile Platform documentation provides guidance on configuring these apps to align with your ServiceNow instance and business needs.

    Learn about the ServiceNow® Mobile Platform and how you can give your users the ability to access resources by using Now Mobile and Mobile Agent mobile apps.

    Get started

    Select one of the tiles to learn about these ServiceNow mobile apps and how you can use them in your organization.

    For more information, see Getting Started with Mobile FAQ on the ServiceNow Community website.

    Now Mobile

    Now Mobile is used by general employees or the requester persona. This app enables employees to work with requests, find information or people across the organization, and interacts with Virtual Agent.

    Now Mobile includes workflows for IT Service Management , Employee Service Management, IT Asset Management, Strategic Portfolio Management, Customer Service Management, Workplace Service Delivery, Legal Service Delivery, and Safe Workplace. Navigate to these documentation sets for information about using Now Mobile for these workflows. The Mobile Platform documentation provides information about configuring Now Mobile to use your ServiceNow instance.

    Now mobile applet launcher

    Mobile Agent

    Mobile Agent is used by agents or the fulfiller persona. This app delivers out-of-the-box mobile experiences for the most common service desk agent workflows, which makes it easy for agents to triage, act on, and resolve requests on the go. Mobile Agent app demo offers a curated demonstration of the Mobile Agent app, with a full range of personas and the controls for each role.

    Mobile Agent includes workflows for IT Service Management , Field Service Management, Customer Service Management, IT Asset Management, IT Operations Management, Strategic Portfolio Management, Security Operations, Governance, Risk, and Compliance, Legal Service Delivery, and Procurement. Navigate to these documentation sets for information about using Mobile Agent for these workflows. The Mobile Platform documentation provides information about configuring Mobile Agent to use your ServiceNow instance.

    List using a swipe function in the Mobile Agent app.

    Using the mobile apps

    Native device features.

    Gain all the necessary knowledge to make mobile applications work best for your enterprise on the ServiceNow AI Platform.

    Building and configuring mobile apps


    Mobile App Builder main record screen.

    Develop a mobile experience custom-built to work with your business, your staff, and your customers, using the modules available on the ServiceNow Mobile Platform.