Now Assist for Mobile

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Now Assist for Mobile

    ServiceNow® Now Assist for Mobile enables users to summarize case information, generate resolution notes, and leverage generative AI skills to enhance productivity on mobile devices. It is essential to check the availability of specific features as some may be limited to certain regions.

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    Key Features

    • Generative AI Skills: Learn and configure various AI capabilities to improve the requester conversational experience.
    • Data Processing: Data is transferred from individual customer instances to a centralized environment, adhering to ServiceNow's internal policies.
    • Data Collection: Inputs, outputs, and edits are collected to enhance ServiceNow technologies; users can opt out of data collection at any time.

    Key Outcomes

    By utilizing Now Assist for Mobile, customers can expect improved efficiency in handling cases through AI-generated insights and notes. However, they should implement human oversight due to the potential limitations of AI accuracy, especially in critical sectors like healthcare or finance. Compliance with ServiceNow's AI Acceptable Use Policy is required, and customers are encouraged to assess the application’s outputs for their specific use cases.

    Use ServiceNow® Now Assist for Mobile platform to summarize case information, generate case resolution notes, and more.

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    Important:
    Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

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    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect task data (for Case Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.