Publish mobile apps with custom branding
Summarize
Summary of Publish mobile apps with custom branding
The ServiceNow® Mobile Publishing application allows you to create secure, branded mobile applications that reflect your company's unique identity. It supports customizing both the branding (what users see before login) and theming (what users see after login) of mobile apps. This enables you to provide a consistent and visually distinct experience for your end users on both iOS and Android platforms.
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Mobile Publishing supports configuring each app with a unique name, splash screen, icon, Mobile Device Management (MDM) vendor, and color scheme. Additionally, it allows for custom app behavior such as auto-populated URLs to simplify the login process for users.
The application complies with Google and Apple guidelines for branded app releases and is supported on both production and sub-production ServiceNow instances.
Key Features
- Branding and Theming: Customize the app’s look before and after login to match your company’s identity.
- Custom App Types: Brand standard Now Mobile and Mobile Agent apps or create unique custom app types for different client needs.
- App Management: Track recent app build requests, request new branded apps, and access guidelines and resources within your ServiceNow instance.
- Build Request Form: Guided form to configure app build options aligned with organizational requirements, including help panels with FAQs and documentation.
- Build Tracking and Details: Monitor build progress and view detailed information such as requester contact, app type, distribution method, MAM vendor, and operating system.
- Integration: Works with Mobile App Builder for advanced mobile app customization.
- Licensing: Mobile Publishing is a paid plugin included with Pro, Enterprise, and App Engine subscriptions or available for purchase via the ServiceNow Store.
Practical Steps for Customers
- Set up prerequisite tools before submitting branded app requests.
- Use the Mobile Publishing interface to request, test, and publish branded apps tailored to your company’s needs.
- Configure push notifications and app behavior to enhance user experience.
- Utilize provided brand asset guidelines to ensure consistent branding across iOS and Android apps.
- Distribute your branded apps securely through appropriate channels for Android and iOS devices.
Why It Matters
By using Mobile Publishing, ServiceNow customers can deliver mobile apps that align with their corporate branding, improve user engagement, and simplify app access. The solution ensures compliance with platform standards and streamlines the app publishing process within the ServiceNow ecosystem.
The ServiceNow® Mobile Publishing application enables you to publish secure and branded mobile applications. These mobile apps use your unique company identity and management method.
- Branding: Determines what users see before they reach the login screen.
- Theming: Determines what users see after they log in.
In addition to branding and theming your mobile apps, you can also customize app behavior to make them more efficient for your end-users to use. For example, you can request a custom branded mobile app and configure an auto-populated URL so your end-users don't need to type the instance URL during login. This can be configured in the Login management section of the Request a new app form. For more information, see the Request, test, and publish a branded mobile app section that contains instructions for requesting custom branded apps for both the iOS and the Android platforms.
The ServiceNow publishing program complies with the suggested practices from Google and Apple for branded app releases. The program gives you a guided path to achieve your branding goals.
Licensing
Mobile Publishing is a paid plugin. It is included in the Pro, Enterprise, and App Engine subscription levels (SKU's) of ServiceNow. Alternatively, you can purchase the plugin on the ServiceNow Store and add it to your ServiceNow subscription. Navigate to the ServiceNow Store, log in with your credentials, and then search for mobile publishing.
Custom-type mobile apps
Use Mobile Publishing to brand standard Now Mobile and Mobile Agent apps that are part of the ServiceNow Mobile Platform. If you need additional client app types other than Now Mobile and Mobile Agent, you can create custom app types that have unique mobile client app names.
For more information about custom mobile apps, see Create custom-type mobile apps with Mobile Publishing.
For more information about the integration between Mobile Publishing and Mobile App Builder, see Mobile App Builder.
Manage your custom-branded apps
- View your recent app requests. A maximum of nine builds can be tracked on this page.
- Request a new branded app by selecting Request a new app.
- Get information about what you need (prerequisites) to request different apps and associated distribution types.
- Watch a video that guides you through the process of requesting a custom branded app and shows you how the third-party tools are used to populate mandatory fields on the request form.
- Access helpful resources and FAQs to get further help.
Request custom-branded apps with the build request form
- Use the Back and Next buttons at the bottom of the form to access build options or to revisit options you've already selected so you can make any needed corrections.
- View the right panel to get help from product documentation and FAQs.Note:Hover over the FAQs to see the full question and to expand the list to see the answers.
View custom branded app builds and check build progress
- View who requested the app and their email contact information.
- Get details about the app type, distribution type (private or public), what mobile application management (MAM) vendor the app uses, and its operating system.