Exploring ESG Management
Summarize
Summary of Exploring ESG Management
The ServiceNow® ESG Management application centralizes the management of environmental, social, and governance (ESG) initiatives, providing organizations with improved visibility, progress tracking, and communication of ESG goals. It supports companies in enhancing brand reputation, gaining competitive advantage, attracting investors, ensuring regulatory compliance, and promoting transparency and strong governance.
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Key Features
- ESG Workflow: Guides users through documenting material topics, establishing goals and targets, associating entities, defining metrics, collecting data, and generating disclosures.
- Material Topics: Identifies core ESG areas to track and measure success.
- Goals and Targets: Enables setting measurable milestones to achieve ESG objectives.
- Metrics Management: Tracks performance through manual or automated data collection, supporting informed decision-making.
- Disclosures: Facilitates creation, review, and export of ESG reports to support investor communication and regulatory compliance, including integration with Microsoft 365 for reporting.
- ESG Workspace: Provides an interactive dashboard tailored to roles such as program managers, disclosure managers, and metrics managers for efficient task management and data visualization.
- Sustainable IT Application: Manages emissions, energy consumption, and disposal of IT assets to support sustainability goals.
- Scope 3 Dashboard: Tracks indirect emissions within the value chain to ensure comprehensive environmental impact assessment.
- ESG Content Accelerator and Emission Factor Library: Offers a centralized repository of frameworks, citations, and emission factors to expedite ESG framework adoption and accurate emissions calculation.
- Forecast Planning and Analysis: Simulates scenarios to support strategic ESG planning and decision-making.
Practical Application for ServiceNow Customers
ServiceNow customers can leverage ESG Management to establish structured ESG programs that unify tracking and reporting processes. The solution’s role-based interfaces enable efficient collaboration across stakeholders, from data owners to program managers. By integrating with compliance frameworks and Microsoft 365 reporting tools, organizations can streamline disclosures and maintain transparency with investors and regulators. The inclusion of Sustainable IT and Scope 3 emissions tracking supports comprehensive environmental responsibility across IT assets and supply chains. Customers can expect improved organizational ESG visibility, enhanced stakeholder confidence, and compliance readiness through this application.
The ServiceNow® ESG Management application helps you to manage your environmental, social, and governance (ESG) initiatives.
ESG Management overview
While most organizations engage in ESG initiatives, some lack a central tool to manage all their ESG programs. The absence of a tool leads to a lack of visibility into the ESG efforts and lack of progression tracking. The ESG Management application helps to resolve this issue. This application enables companies to manage their ESG programs and to communicate their ESG goals and progress.
- Improves your brand reputation.
- Creates a competitive advantage.
- Attracts investors and more capital.
- Enables you to comply with regulatory requirements.
- Establishes strong corporate governance through ethical, transparent, and secure business practices.
- Improves corporate reputation.
- Improves customer confidence.
- Promotes transparency about the risks and opportunities.
ESG Management workflow
The following diagram shows the workflow of ESG Management for each user role.
- Document material topics
- Determine the material topics you’d like to track, such as managing carbon emissions. See Create material topics to get started and review Material topic workflow and states for more details.
- Establish goals
- Goals are the outcomes you want to achieve, and targets are specific, measurable milestones that help you reach the goals. The Create an ESG goal page explains how to enter your goals and includes links to useful information like how goal progress is calculated. See Create an ESG goal for details.
- Create targets
- A target shows you how well you are doing against your goal. The Create an ESG target page shows you how to do it.
- Associate entities with goals
- Associate the entities that must be tracked for the goals and subgoals. This association is created for tracking purposes. Entities that are associated with the goal are responsible for tracking the goal. See Associate entities to goals for more details.
- Define metrics
- Create metric definitions and metrics to measure performance and how the organization is progressing toward its goals and targets. To gain an in-depth understanding of what are metrics and how they’re useful in ESG Management, refer to Exploring GRC: Metrics
- Add metrics to targets
- Optionally, after you create a target, you can add a source for the target. The source can be a metric or a metric definition that contributes to the target. See Add a source for a target for more details.
- Provide data for manual metrics or automatically collect data for automated metrics
- Collect data for metrics either manually or automatically. Data must be provided manually for manual metrics and is automatically collected at the scheduled time for automated metrics. See Provide data for a metric data task for more details.
- Generate disclosures
- The disclosure is sent for review to the ESG program manager and after approval, it can be downloaded to a spreadsheet for easier reporting. Using the Microsoft 365 for ServiceNow Reporting, you can create disclosures in a Microsoft Word document. See Integrating Microsoft 365 with ServiceNow reporting to get started and review Disclosures in ESG Management for details.
ESG Management benefits
| Benefit | Feature | Users |
|---|---|---|
| Manage your ESG activities from the interactive dashboard in the Home page. | ESG Workspace | ESG program manager, disclosure manager. |
| Monitor your individual and team tasks from a single dashboard in the My tasks view. | My tasks page view | ESG program manager |
| Create material topics to determine your ESG initiatives | Create a material topic | ESG program manager |
| Establish ESG goals to track your progress toward your chosen material topics. | Create an ESG goal | ESG program manager |
| Create an ESG target to help track the progress towards your ESG goal. | Create an ESG target | ESG program manager |
| Use GRC: Metrics to track goals and targets, collect data, and report data. | Exploring GRC: Metrics | Metrics manager |
| Create disclosures for your organization. Disclosures enable investors to make informed decisions about companies, their risk posture, sustainability standards, and ESG compliance. | Create a narrative disclosure on remote storage | Reporting disclosure manager, ESG program manager |