Change request related tabs

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Change Request Related Tabs

    The Change Request form in ServiceNow features related tabs that dynamically display records based on the context of the change request. These tabs provide essential information to help users manage and track changes effectively.

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    Key Features

    • Affected CIs: Displays a list of configuration items affected by the change request, including updates based on changes in change tasks.
    • Impacted Services/CIs: Lists the business services or other CIs impacted by the affected CIs, allowing for multiple associations.
    • Approvers: Shows a list of approvers automatically generated from the workflow, including assigned groups.
    • Change Tasks: Lists tasks created from the workflow, with the ability to create new tasks that align with the change request's planned dates.
    • CAB Agenda Items: Contains details on CAB agenda items, including meeting times and decisions made.
    • Problems: Automatically generated list of problem statements if the change was initiated from a problem.
    • Incidents Fixed By Change: Displays incidents needing resolution related to the change.
    • Incidents Caused By Change: Lists incidents that arise from the change implementation.
    • Task SLAs: Showcases SLA records for tasks associated with the change.
    • Outages: Details any CI unavailability or outages due to the change.

    Key Outcomes

    By utilizing the related tabs in the Change Request form, ServiceNow customers can efficiently track and manage the impact of changes, ensure approval processes are followed, and maintain oversight of tasks and incidents associated with their change requests. This functionality enhances visibility and coordination across teams, ultimately leading to smoother change management processes.

    The related tabs in the Change Request form display related records that dynamically change based on the context of the change request.

    Table 1. Change Request related tabs
    Tab Description
    Affected CIs

    List of configuration items (CI). These items (from the CMDB) are affected by the change request. You can associate multiple, affected CIs with a change.

    Note:
    • The Affected CIs tab of the Change Request form lists all CIs that are created through the change tasks of that change request. This tab also lists all the affected CIs of the change tasks.
    • If a CI in the affected CIs list of a change task is manually (or through an API) changed to another CI, the changes are also updated in the affected CI list of the corresponding change request.
    • If a CI in the affected CI list of a change task is manually (or through an API) deleted, the same CI is deleted in the affected CI list of the corresponding change request.
    Impacted Services/CIs List of CIs, such as business services or from other CI classes. These items are impacted by the affected CIs in the change request. You can associate multiple, impacted CIs with a change.
    Approvers List of approvers. These items are automatically generated from the workflow. You can also view the group of approvers who are assigned to the task.
    Change Tasks List of change tasks. These items are created from a workflow. The default workflow generates tasks in the Implementation state. You can also create a new change task. The Planned start date and Planned end date in the task must fall within the planned start and end dates that are specified in the change request.
    CAB Agenda Items List of agenda items and details of the CAB agenda items. Examples are the meeting start and end time, allocated time for the meeting, state of the meeting, and the decision made for that agenda item.
    Problems List of problem statements. If the change was generated from a problem, this list is generated automatically.
    Incidents Fixed By Change Incidents that require a resolution for the change.
    Incidents Caused By Change List of incidents caused by the implementation of the change.
    Task SLAs List of Task SLA records for the SLAs that are attached to the particular change tasks.
    Outages List of CI unavailability or outages. If there is an actual down time for any of the CI items, the outage information is listed.