Network Inventory Workspace widgets

Release version: Washingtondc

Updated February 1, 2024

6 minutes to read

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Summary of Network Inventory Workspace widgets

The Network Inventory Workspace provides real-time data on inventory and assignments through various widgets designed to enhance visibility and management of network resources.

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Key Features

Network Sites Overview: Displays detailed information about network sites, including total sites, maintenance status, and operational states through a bar chart.
Network Sites Map: Offers a visual representation of network site locations, allowing for easy map navigation and interactive site identification.
Network Entities by Category: Lists individual network asset instances, including telecom equipment, interface cards, and connections, with options to view and update details.
Network Equipment by Manufacturer: Pie chart representation of equipment by manufacturer, helping to understand equipment distribution.
Network Equipment by States: Bar chart detailing the operational states of network entities, including reserved, in use, and pending repair.
My Work: Displays open incidents and change requests assigned to the user, facilitating task management for ITIL roles.

Key Outcomes

By utilizing these widgets, ServiceNow customers can efficiently monitor and manage their network inventory, streamline incident and change request handling, and gain insights into equipment distribution and operational status. This functionality ensures enhanced operational efficiency and informed decision-making.

You use the Network Inventory Workspace widgets to get the real-time data of the inventory and status of your assignments.

The Network Inventory Workspace consists of the following widgets:

Network sites overview
Network sites map
Network entities by category
Network equipment by manufacturer
Network equipment by states
My work

Network sites overview

This widget provides a detailed overview of your network sites. Network site records store the location-specific attributes for each network site, including the network centers, buildings, floors, and rooms where the equipment is located. This widget enables you to access, view, and update the detailed information about the selected network sites. You can also create the network site records as needed.

Total sites

Number of sites in the selected network domain. To review the individual network sites, select the total count to access a Total Sites list, where you can select an individual network site to view or update. To learn more, see f1b3f2626d03129f81409b4bede27ed22bd1cadb.dita.

In maintenance sites

Number of sites that are under maintenance in the selected network domain. To review the individual network sites, select the total count to access a Maintenance Sites list, where you can select an individual network site to view or update.

Network sites by status

Bar chart that shows the number of sites in the selected network domain, by their operational state. The operational states are as follows:

Build: Number of network sites in the network domain that are being built or defined, but aren’t operational.
Maintenance: Number of network sites in the selected network domain that are under maintenance and aren’t operational.
In Use: Number of network sites in the selected network domain that are operational.
Pending Retirement: Number of network sites in the selected network domain that are pending retirement.
Test: Number of network sites in the selected network domain that are in a test state and aren’t operational.

Note:

To learn more about how the count data is collected and refreshed in the workspace landing page, see Data collection and refresh for the Network Inventory Workspace widgets. To learn how to customize the content that appears in each widget, see Customizing the content in your Network Inventory Workspace widgets.

Network sites map

This widget contains a visual map representation of where the network sites in the selected network domain are located.

To view a listing of the keyboard shortcuts that you can use for map navigation, select Keyboard shortcuts.
To move the map, select and drag it.
To zoom out of the map, select the minus sign (-). When you zoom out, the sites that are closely situated near each other geographically appear as clusters on the map. The number that is next to a cluster indicates the number of sites in that cluster. The following example shows a network site cluster.
Figure 1. Network site cluster
To zoom into the map, select the plus sign (+). When you zoom in, markers indicate the geographical locations of each distinct network site. When you select a marker, the geographical information appears for the network site as shown in the following example.
Figure 2. Network site location

Note:

If you're using an instance with a ServiceNow domain, it has a default Google Maps ID that enables the use of the sn-fam-map plugin. If your instance doesn't have a ServiceNow domain, you must purchase a Google Maps ID to enable the use of this plugin. To learn more, see Set up Google Maps API.

Network entities by category

This widget contains the counts of the individual network asset instances for the entities in your selected network domain. By using this widget, you can access, view, and update the detailed information for the individual network asset instances, and also create ones as needed.

The network entities include the discrete pieces of telecom equipment, interface cards, network interfaces, physical connections, and logical connections. To learn more, see Data model for Telecommunications Network Inventory. These network entities are as follows:

Equipment: Number of the individual pieces of telecom equipment in the network domain that you selected. To review the individual network sites, select the count to access an equipment list, where you can select an individual piece of telecom equipment to view or update. To learn more, see 8f1cb1bdb10ffe11831d62fe503b2a1a8879946b.dita.
Interface card: Number of the individual interface cards in the network domain that you selected. To review the individual interface cards, select the count to access an Interface Card list, where you can select an interface card instance to view or update. To learn more, see Define the interface card details.
Network interface: Number of the individual network interfaces in the network domain that you selected. To review the individual network interfaces, select the count to access a Network Interface list, where you can select an interface to view or update. To learn more, see Define the network interface details.
Physical connection: Number of the individual physical connections in the network domain that you selected. To review the individual physical connections, select the count to access a Physical Connection list, where you can select a physical connection to view or update. To learn more, see Define the physical connection details.
Logical connection: Number of the individual logical connections in the network domain that you selected. To review the individual logical connections, select the count to access a Logical Connection list, where you can select a logical connection to view or update. To learn more, see Define the logical connection details.

Note:

When you access the individual network entities from a listing, such as the Equipment listing, the forms that you access consist of the following sections:

A general detail section that you use to define the identifying characteristics for each network asset.
A configuration section that you use to define the configuration characteristics for the network asset.
Each section consists of the unique fields for that network asset and a collection of the fields that are common to most of the network assets forms. For detailed descriptions of these common fields, see the following topics:
- Commonly used network asset instance identification fields
- Commonly used network asset instance configuration fields

Network equipment by manufacturer

This widget is a pie chart grouping of network entities in the network domain, by the manufacturers who supply them. The widget contains a standard set of the five most recognizable telecommunications equipment manufacturers. For each manufacturer, you can view a total count of the network entities or equipment that is supplied by each manufacturer. Using this widget helps you to determine the overall distribution of equipment by the manufacturing source.

Note:

To learn how to customize the data that appears in this widget and others, see Customizing the content in your Network Inventory Workspace widgets.

Network equipment by states

This widget is a bar chart representation of the number of entities in a network domain, by their current operational state.

Reserved: Number of network sites that are in the process of being built or defined, but aren’t operational.
In Use: Number of network sites in that are operational and in use in the network domain.
Available: Number of network entities that are operational and available for use.
Pending Repair: Number of network entities that are pending repair.
In Maintenance: Number of network entities that are under maintenance, and aren’t operational.

My work

This widget enables you to view the open incidents and network change requests that you’re currently assigned to.

My open incidents: If you have an assigned itil user role, you can view all the open network service incidents that you are assigned to. To learn more, see Incident Management.
Note:
The My open incidents widget doesn’t appear for logged-in users without an assigned an itil role. Instead, the My open change tasks widget takes its place.
My open change tasks: You can view all the open network change requests that you’re assigned to. You can only view the existing change requests in this widget, but you can't create or update them within the Network Inventory Workspace itself.