Order a catalog item for a requester

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Order a catalog item for a requester from Agent Assist search results.

    Before you begin

    Role required: agent_workspace_user

    Procedure

    1. Navigate to All > Agent Workspace > Agent Workspace Home.
    2. Open an incident record in list view.
    3. In the Agent Assist panel, click a search result that is a catalog item.
    4. Click the catalog item, and then click Order.
      Figure 1. Catalog item
      Development Laptop Catalog item in Agent Assist
      The form for the catalog item opens in a new sub-tab.
    5. Specify the details of the catalog item in the form, such as the number of gigabytes a laptop should have.
      Figure 2. Catalog item form
      New Email Account catalog item

    Result

    Ordering the catalog item creates a service catalog request.