Configuring order priority and routing
As a provider, you can configure various parameters to prioritize and route orders to ensure that they are fulfilled on time.
Use order prioritization to:
- Define prioritization rules using various customer, products, service, and order attributes.
- Assign order priority while creating orders based on the pre-defined rules.
- Identify urgent orders that need to be fulfilled immediately.
- Automatically route high priority orders to a specific fulfiller group.
- Ensure that orders are fulfilled in a committed date.
- Recalculate order priority when any changes occur.
In Order Management, the order priority is calculated using pre-defined rules based on the following categories of data.
| Category | Input |
|---|---|
| Customer | Customer account |
| Specification |
|
| Order type | Order line item |
| Urgency | Order line item |
Nota:
These rules are defined in the following decision tables:The inputs used in these decision tables and the rank can be modified according to your business requirements.
- Order Priority Policy by Customer Attributes
- Order Priority Policy by Order Type
- Order Priority Policy by Specification Attributes
- Order Priority Policy by Urgency
Each parameter defined in the decision table has a rank value assigned to it. When an order is created, the decision tables are evaluated and a weightage is assigned to each table to calculate the order priority. See Calculating the order priority on how the priority is calculated.
Nota:
You can add new inputs, conditions, or modify the existing conditions in the decision tables. For more details on updating decision tables, see Using decision tables.