Service Order form fields

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 2 min. de leitura

    • The Service Order form enables you to review and modify domain service orders that are associated with a selected customer order.

    Field Description
    Number

    Unique system-assigned service order number starting with the prefix SO.
    Priority The priority of the service order. The available options are:
    • None
    • 1 - Critical
    • 2 - High
    • 3 - Moderate
    • 4 - Low
    • 5 - Planning
    Account Name of the customer account.
    Primary contact

    Name of the primary contact person for the account.
    Order line Item Unique system-assigned order line item number associated with the domain service order.
    Location Customer's site or location where the product or service must be delivered.
    State Current state for the service order. To view a listing of selections, select the down arrow icon :
    Draft
    Product, service, or resource that has assigned new or waiting-to-start tasks.
    Qualified
    All required prerequisite tasks that are complete. Processing for the product, service, resource order, or its associated tasks can start.
    On hold
    Stalled product, service, or resource orders due to issues or errors.
    Scheduled
    Product, service, or resource orders that are scheduled for processing.
    In Progress
    Product, service, or resource order processing that is still in progress.
    Closed Complete
    Product, service, or resource order processing that is complete. It is a system-assigned state.
    Nota:
    After your agents complete all fulfillment tasks for the entire product, service, or resource order, the state is automatically set to Closed Complete.
    Canceled
    Product, service, or resource order processing that was canceled.
    Cancellation in progress
    Indicates that a product, service, or resource order is being cancelled.
    Action Indicator of the order line item action type, such as Add, Disconnect, Suspend.
    Product inventory Associated Product inventory record.
    Assignment group

    Name of the group that the service order is assigned to for completion of any remaining work.
    Assigned to

    Name of the person that the remaining work is assigned to.
    Parent

    Parent service order, if any, to this service order.
    Record version Version of the product order record. If the product order is revised, the version number is incremented.
    Short description

    Optional brief description for the service order.
    Description

    Optional extended description for the service order.
    Additional comments (Customer visible) Free-form product order text that your customers can view.
    Work notes (Private)

    Free-form private work note text for the product order. This work note text is for internal purposes only, and the customer can't see it. Enter the work note text, and then select Post Work notes.
    Activity Activity stream section for viewing all processing activities that have taken place to date for the service order. This listing has the processing activities and changes in the field values that have taken place for the service order. To expand, collapse, or filter by activity stream:
    • Select the activity stream filter icon () to filter by post types, field changes, or flagged items.
    • Select the search icon to search the required information in the activity stream.
    • Select the sort descending icon to sort the activity from oldest to newest or select the sort ascending icon for the opposite action.
    Attachments

    File attachments for the service order. Select Browse to add the file as an attachment.