Configure a push notification message

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Configure the message displayed to users when they receive their push notification.

    Antes de Iniciar

    To create a push notification message, you must first configure the push notification message content. For more information, see Configure push notification message content.

    Role required: admin

    Procedimento

    1. Navigate to All > System Notification > Push > Push Messages.
    2. Click New.
    3. In the Push Message form, fill in the following fields:
      Tabela 1. Push Message form
      Field Description
      Name The string value for this record.
      Nota:
      This name is not visible in the notification, it is only a reference for use during configuration.
      Push app References the mobile app you want to send a notification to.
      • Use ServiceNow mobile Application for Mobile Agent.
      • Use ServiceNow Request Application for Now Mobile app.
      Push message References the push message content record.
      Table Table selector to choose the table the message originates from. For example, if you want to send notifications when new incidents are created, select the Incident [incident] table.
      Message The string value used as the message. This field can contain a simple string, but also supports displaying field values from the source table.
      Nota:

      To use a field value, wrap the desired column name with ${}, such as "Change ${number} has been assigned to you."
    4. Click Submit to create the record.

    Resultado

    You configured a push notification message and paired it with a push notification message content record.

    O que Fazer Depois

    To complete the notification, an event is required to determine when the push notification is sent and who receives it. For more information, see Configure a push notification event.