With single sign-on (SSO) in place, you can generate email links that take users
directly to tickets and applications through the CMS interface.
Vorbereitungen
Role required: content_admin or admin
Warum und wann dieser Vorgang ausgeführt wird
You accomplish this procedure by creating a private UI page to redirect CMS links.
Because the page is not public, it requires authentication and redirects to SSO
appropriately.
Prozedur
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Check that your CMS site is private by completing the following steps.
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Navigate to
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Verify that the Login page field has a page
listed.
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Create a new UI page by completing the following steps.
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Navigate to .
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Click New.
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Enter a Name, for example,
redirector.
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Enter the following Adobe Jelly code into the
HTML field.
<?xml version="1.0" encoding="utf-8"?><j:jelly trim="true" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"><script type="script/javascript">
window.location.href="${sysparm_uri}";</script></j:jelly>
The CMS now supports email links with following format:
http://<path to instance>/<UI page>.do?uri=/<CMS
suffix>/<record type>.do%26sys_id=<record
ID>
For example:
http://<instance
name>.service-now.com/redirector.do?sysparm_uri=/ess/incident.do%26sys_id=46e3e949a9fe19810069b824ba2c761a
Hinweis: If you are using SAML 2.0 update 1 for SSO, use the
UI page saml_redirector instead of
creating a new UI page. For example, an email link to a SAML 2.0
redirector page would use the URL format:
http://<instance
name>.service-now.com/
saml_redirector.do
?sysparm_uri=/ess/incident.do%26sys_id=46e3e949a9fe19810069b824ba2c761a.