Set the user criteria for Service Portal system property

  • Freigeben Version: Australia
  • Aktualisiert 16. Juni 2026
  • 1 Minute Lesedauer

    • After activating the Service Portal User Criteria Support plugin, you must set the system property to true.

    Vorbereitungen

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    Setting the system property activates user criteria for Service Portal. When the system property is set to true, any existing roles defined for a page, widget, or search source are automatically converted into user criteria records. To disable user criteria and continue using role-based permissions, set the system property to false.

    Prozedur

    1. Navigate to All > Service Portal > Properties.
    2. Click the check box to set the following property to true.

      Enable use of User Criteria records instead of Roles fields for Service Portal entitlements

    3. Click Save.