Install Operational Sustainability Management (formerly ESG Management)

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 2 Minuten Lesedauer

    • You can install the Operational Sustainability Management application (sn_esg) if you have the sys_admin role.The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

    Vorbereitungen

    • Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
    • Operational Sustainability Management requires the following ServiceNow Store applications. Ensure that these applications are installed before you install Operational Sustainability Management.
      Required ServiceNow Store applications
      GRC: Profiles
      The GRC: Profiles application is a set of common components shared by the GRC suite of applications. The application includes common architecture, issue management, and indicators.
      GRC: Common Workspace Elements
      The GRC Base Workspace is the container of all the shared seismic workspace parts among GRC applications.
      Goal Framework
      The Goal Framework application enables you to add goals that track your progress towards your chosen material topics.
      GRC: Metrics
      The GRC: Metrics application enables you to define the metrics that are used to assess, compare, track, and report the performance of the other applications.
      Microsoft 365 for ServiceNow Reporting
      The Microsoft 365 for ServiceNow Reporting (sn_esg_msoff_intg) provides disclosure reporting capabilities to ESG reporting managers to seamlessly report ServiceNow Operational Sustainability Management system data, list reports, charts, pivot, and multi pivot reports using Microsoft Word.
    Hinweis:
    With the Operational Sustainability Management application, you can use the authority documents and citations in the GRC: Policy and Compliance Management application and entities in the GRC: Profiles application.

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    The following items are installed with Operational Sustainability Management:
    • Roles
    • Scheduled jobs
    • Tables

    For more information, see Components installed with Operational Sustainability Management (formerly ESG Management).

    Prozedur

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Operational Sustainability Management application (sn_esg) using the filter criteria and search bar.

      You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

      Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    3. In the Application installation dialog box, review the application dependencies.

      Dependent plugins and applications are listed if they will be installed, are currently installed, or need to be installed. If any plugins or applications need to be installed, you must install them before you can install Operational Sustainability Management.

    4. Wahlweise: If demo data is available and you want to install it, select the Load demo data check box.
      Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
    5. Select Install.