Operational Sustainability Management (formerly Environmental, Social, and Governance)
The ServiceNow® Operational Sustainability Management application helps you centrally manage your sustainability commitments and report on progress toward your sustainability initiatives.
Operational Sustainability Management overview
Operational Sustainability Management refers to the systematic integration of environmental, social, and governance considerations into daily business operations and strategic decision-making. Organizations increasingly recognize that operational excellence extends beyond traditional efficiency metrics to encompass their broader impact on society and the environment.
Modern stakeholders—including customers, employees, regulators, and partners—expect organizations to demonstrate how sustainability commitments are woven into their operational fabric. Leading organizations embed sustainability into core processes, from supply chain management to workforce practices.
- Responsible procurement and sustainable supply chain practices
- Diversity, inclusion, and belonging in the workplace
- Electronic waste reduction and circular economy practices
- Carbon footprint reduction and energy efficiency programs
By managing sustainability operationally, organizations can drive measurable improvements in both business performance and positive impact, creating value that extends beyond financial returns to encompass environmental stewardship and social responsibility.
The following image shows how different departments collaborate for operational sustainability reporting.
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Implement Operational Sustainability Management
Use the Setup checklist for the Operational Sustainability Management (formerly ESG Management) application to quickly implement the Operational Sustainability Management application.