Define Filters to apply for the Incident creation

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Define and set filter conditions to filter the incoming  Netskope DLP  incidents. Control which of these incidents should be created as DLP incidents on your ServiceNow instance.

    Before you begin

    Role required: sn_dlir.admin

    About this task

    This type of filtering helps you to isolate DLP incidents and to limit the number of DLP incidents that you create. If additional filtering criteria are set, only incidents that match the conditions are created.

    Procedure

    1. Select the Filter based on conditions option and define the criteria that an incoming Netskope DLP incident must satisfy so that a DLP incident is created.
    2. Using the lists and fields of the condition builder, set the filters in the Filter Conditions field.

      The options in the first field in the Filter Conditions match the fields that are available in the Netskope DLP incident import table. The criteria that you enter are case-sensitive. Verify that the criteria you define match the values of the incident.

    3. Add more conditions by clicking  AND  or  OR.
      • If  AND  is selected, all conditions must be matched.
      • If  OR  is selected, either condition can be matched.
    4. Click Continue and move to the Scheduling section.