MS Teams Chat Connector Troubleshooting for MSIM

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Refer to Microsoft Teams chat connector troubleshooting section on the scheduled jobs, system properties, and Microsoft Teams flow designer subflows.

    Verify chat connector process scheduled jobs in any case if you don't see the collaboration chat messages are posted on Microsoft Team and on the external collaboration activity stream of the MSIM workspace.

    Scheduled Jobs for Microsoft Teams

    Scheduled jobs are automated jobs that are run to process the notifications from Microsoft Teams chat connector and renew the Microsoft Teams subscriptions on a recurring schedule.

    Role required: admin.

    • MS Teams Chat Connector: Process Notification

      For each chat message event, a notification will be received which will have the Resource ID and the notification which are stored in a table. A schedule job is run for every 30 seconds to pick unprocessed notifications and query Microsoft Teams API to get the actual message contents, which are further stored in a different table.

    • MS Teams Chat Connector: Renew Subscriptions

      For each channel within the team, subscriptions are created to get notified of the created, updated, and deleted events. This subscription is active only for 60 minutes. The subscriptions are renewed every 25 minutes through the Microsoft Teams Connector: Renew Notification schedule job.

    Microsoft Teams Chat Connector Functional Flow

    View this section to understand the Microsoft Teams related flow designer subflows used to administer the Chat Channel(s) creation and user access from Major Security Incident.

    Before you begin

    Role required: sn_msi.workspace_admin

    Procedure

    1. Navigate to All > Flow Designer.
    2. Add Members to Channel
    3. Add Members to Team
    4. Archive Team
    5. Chat Team and Channels Creation
    6. Create Channel Subscription
    7. Create Channel with Users
    8. Create Subscription for General Channel
    9. Create Team
    10. Delete Channel
    11. Remove Members from Channel
    12. Rename Channel
    13. Renew Channel Subscription
    14. Team and Channel Creation
    15. Validate MS Teams Connection
      MS Teams flow designer sub flows