Revise an outbound request for the service order
As a provider, revise the outbound request that was previously created for a service order by using the Order Management for Telecommunications, Media, and Technology application. This way, you can share any inflight order changes with the external systems during the order fulfillment process.
Antes de Iniciar
Ensure that you've first created an outbound request for a service order.
Role required: sn_ind_tmt_orm.order_fulfilment_agent, sn_ind_tmt_orm.order_fulfillment_manager, sn_ind_tmt_orm.service_order_agent, sn_ind_tmt_orm.service_order_manager
Por Que e Quando Desempenhar Esta Tarefa
If you make any changes in the order properties, such as updating the domain order characteristics through the user updates or inflight changes while the order fulfillment is in progress, you might need to share the updated order details with the external systems. To learn more about managing the inflight order changes, see Managing inflight order changes and cancellation requests and Cancel orders.
A new Updates available order attribute tracks for any updates in the service order. If you update an order characteristic or revise the domain order (Updated or Canceled) as a part of the inflight revision, the value of the Updates available field is set to true. Also, the Revise Outbound Request UI action appears on the domain order form to trigger the revision of the outbound request.