Configure the Order Task Jeopardy Level Calculation Policy

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Configure the Order Task Jeopardy Level Calculation Policy using Workflow Studio to set the risk levels for the minimum and maximum Service Level Agreement (SLA) percentage completion for order tasks.

    Antes de Iniciar

    Role required: admin

    Procedimento

    1. Navigate to All > Process Automation > Workflow Studio.
    2. Select Order Task Jeopardy Level Calculation Policy.
      The image shows the Task Jeopardy Level Calculation Policy window in Workflow Studio.
    3. On the Order Task Jeopardy Level Calculation Policy decision table, fill in the fields.
      Tabela 1. Order Task Jeopardy Level Calculation Policy
      Field Description
      SLA progression Set the minimum and maximum percentage for the order task.
      Order task request type Select the order task request type. A request task is part of a jeopardy-enabled workflow.
      Order line item account Select the order line item account. The account is linked with the order and order line item.
      Jeopardy level Assign the jeopardy level to associate with the SLA progression percentage minimum and maximum values.
    4. Select Save.

    O que Fazer Depois

    Configure the Order Jeopardy Enablement Policy