View invoice case details in the Business Portal

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • View invoice case details, status, activity history, and attachments from the Business Portal.

    Antes de Iniciar

    Role required: sn_customerservice.customer

    Procedimento

    1. Log in to the Business Portal.
    2. Select Requests > View submitted requests > View cases & tasks.
    3. Select My invoice cases from the Categories menu to view invoice cases.
    4. Select a case to view its state and other details.

      For a description of the field values, see Invoice case details on the Business Portal.

      For more information, see Invoice case states on Business Portal.

    O que Fazer Depois

    Communicate and share supporting documents for an invoice case from Business Portal