Create customer orders using a scheduled job

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Run a scheduled job in the Order Management application to create a customer order from the Inbound Queue [sn_tmt_core_inbound_queue] table.

    Antes de Iniciar

    Role required: admin

    Por Que e Quando Desempenhar Esta Tarefa

    This scheduled job runs on all the active nodes of a ServiceNow instance. This schedule job picks up the order records in batches (the batch size that you have set) from the Inbound Queue table. These order records are in the New state.

    Nota:
    If you can't create an order due to an error, the state of the record in the Inbound Queue table is changed to an error, and an error message is displayed.

    An email notification is triggered when the state of a record in the Inbound Queue table changes to an error. The notification is sent to all Order Fulfiller Demo Group users.

    You can also use the Create Order UI action on the Inbound Queue table to create orders on demand.

    Procedimento

    1. Navigate to Workspaces > CSM/FSM Configurable Workspace.
    2. Select the List icon .
    3. Navigate to All > System Scheduler > Scheduled Jobs > Today's Scheduled Jobs.
    4. Select the Create records from Inbound Queue table async scheduled job.
    5. On the form, fill in the fields.
      Tabela 1. Scheduler Job form
      Field Description
      Name Name of the scheduled job.
      Job ID This value must be set to RunScriptJob.
      Next action Time of the next job action.
      State State of the scheduler job.
      System ID Active nodes of the ServiceNow instance.
      Job context Context of the scheduled job.
      Trigger type Type that is repeated (by default).
      Repeat Details of the time interval.
    6. Select Submit.

    Resultado

    Customer order records are created.