Edit a Now Assist skill

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Edit the configuration of a Now Assist skill to choose the inputs or triggers and the display location of the skill output.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Now Assist Admin > Features.
      If you’re already in the Now Assist Admin console, select the Now Assist Admin Features tab.
    2. Select a workflow on the navigation panel, such as Technology.

      Each workflow contains feature sets.

    3. On the feature card associated with the skill you'd like to edit, select View details.
    4. Under Active skills, select the more options icon next to the skill that you want to configure, then select Edit.
      More options menu expanded to show the Edit and Deactivate skill next to the Incident Summarization skill.

      The first step in the guided setup for the skill is displayed.

      Each skill configuration has a number of steps shown in the guided setup. The exact steps vary from skill to skill. A symbol next to each step indicates whether the step is completed, partially completed, or not completed.

      Note:
      Some configuration options are read-only.
      Figure 1. Chat summarization skill configuration panel
      Configuration panel for Chat summarization. Use this panel to choose when and how the skill is triggered.
    5. Proceed to the next step when you've finished configuring the current step by selecting Save and continue.
      You can return to a previous step by selecting Back.
    6. Apply the new settings after reviewing your changes by selecting Done.

    Result

    The skill is activated with your preferred settings. You can now install other plugins or activate other skills.