Turn on the Now Assist panel

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Turn on the Now Assist panel to enable your agents to use Now Assist skills, such as summarization, in a side panel on the user interface.

    Before you begin

    You must install at least one Now Assist application before you can turn on the Now Assist panel.

    Role required: admin

    About this task

    You must have the now_assist_panel_user role to have access to the Now Assist panel once you turn it on.

    To learn more about the Now Assist panel, and how it can assist your agents, see Now Assist panel.

    Procedure

    1. Navigate to All > Now Assist Admin > Settings.
      If you’re already in Now Assist Admin, select the Settings tab.
    2. Select Now Assist panel.
    3. Enable the Now Assist panel on your instance by selecting Turn On.
      On the Settings tab, select Now Assist panel, and then select Turn on.
    4. In the Turn on Now Assist panel dialog box, select Turn on.
      Select Turn on in the Turn on Now Assist panel dialog box to confirm your choice.

    Result

    The Now Assist panel is active on your instance for users with the now_assist_panel_user role.

    What to do next

    To see the Now Assist panel in action for the Now Assist application that you've activated, see the following topics: