Create digital integration form

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Create digital integration form

    The Create Digital Integration form enables ServiceNow customers to establish a digital integration between two business applications. This form is essential for managing how applications exchange, consume, or ingest data to support specific business capabilities, ensuring clear ownership, type classification, and triggering mechanisms for the integrations.

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    Key Features

    • Subscriber and Provider Business Applications: Identify the applications involved in the integration. The subscriber uses the interface to consume data, while the provider offers the digital interface. These roles are distinct from data flow direction, which is managed separately.
    • Digital Interfaces: Specify the digital interfaces for both subscriber and provider, including an option to create a new provider digital interface as a placeholder.
    • IT and Business Ownership: Assign the IT owner responsible for the integration and the business owner accountable for the integration’s value.
    • Digital Integration Name: Auto-populated based on selected applications and interfaces, with the ability to modify for clarity.
    • Integration Type and Subtype: Classify the integration as Data Integration, Process Integration, or User Interface Integration. For Data Integration, further specify subtypes such as configuration items, events, reporting, etc.
    • Triggering Mechanisms: Define how and when the integration is triggered, including manual, scheduled, process-driven, or event-based triggers. Specify interval frequency with flexible options ranging from seconds to years, including real-time and on-demand triggers.
    • Description: Provide detailed rationale and business value of the integration to clarify its purpose and expected outcomes.

    Practical Use

    ServiceNow customers can use this form to systematically create and manage integrations that link business applications and services. By clearly specifying the provider and subscriber roles, integration types, and triggering methods, customers ensure robust, well-governed data or process exchanges that align with organizational responsibilities and business objectives.

    Use the Create Digital Integration form to create a digital integration between two business applications.

    Table 1. Create Digital Integration form
    Field Description
    Subscriber Business Application Name of the business application that uses the provided interface to consume, exchange, or ingest data to support a business capability. Therefore it’s affected by the changes or an outage face connection or data loss.
    Note:
    Being a provider or subscriber business application, it doesn’t refer to the data flow direction (incoming, outgoing, bidirectional). It’s managed by the Data Flow Direction attribute.
    Subscriber Digital Interface Name of the digital interface that subscribes for the integration.
    Provider Business Application Name of the business application that provides the digital interface and enables to consume or ingest data. Changes, ownership, and responsibilities of the interface are often connected to the provider.
    Note:
    Being a provider or subscriber business application, it doesn’t refer to the data flow direction (incoming, outgoing, bidirectional). It’s managed by the Data Flow Direction attribute.
    New Provider Digital Interface Option to create a digital interface. It’s a placeholder digital interface that is related to a provider business application.
    Provider Digital Interface Name of the digital interface. As a digital integration between two business applications or services uses a digital interface (API), you must select an interface related to the provider business application or service.
    IT Owner The owner within the IT organization who owns the digital integration. It can be the same person who owns the parent subscriber business application.
    Digital Integration Name Name of the digital integration.

    This field is auto-populated when the Subscriber Business Application, Provider Business Application, and Digital Interface fields are selected. You can modify the auto-populated name.
    Type Type of the integration.
    Use the following options:
    • Data Integration - use this option when the integration must mainly focus on the exchange of data such as users, groups, locations, configuration items, and departments.
    • Process Integration - use this option when the integration is about an interaction of transactional data to support a specific process.
    • User interface Integration - use this option when the integration opens a connection with another application and sends app data via a URL to query the application.
    Subtype Subtype of the integration.
    This field appears only when Data Integration is selected from the Type field. Use the following options:
    • Process configuration
    • Foundation data
    • Configuration items
    • Events
    • Reporting
    • Sys log
    Trigger How to trigger the integration.
    Use the following options:
    • Manual
    • Scheduled
    • Process Driven
    • Event
    Interval Frequency to trigger the integration.
    Options for the interval are as follows:
    • Seconds
    • Minutes
    • Hours
    • Days
    • Weeks
    • Months
    • Quarters
    • Years
    • On Demand
    • Real Time
    Business Owner Business owner of the integration.
    Description Description of the digital integration. Describe in detail why the integration is being created between two business applications or between an external service provided interface and a business application and how and what business value it adds.