List view of application rationalization

  • Release version: Yokohama
  • Updated April 29, 2025
  • 3 minutes to read
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    Summary of List View of Application Rationalization

    The List view of Application Rationalization allows Enterprise Architects to see all business applications within their architecture landscape, along with associated indicator scores. This feature helps facilitate a high-level understanding and side-by-side comparison of application performance across various dimensions. Custom application indicators can also be created and displayed in the list view for tailored analysis.

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    Key Features

    • High-Level Overview: View all available applications and their scores based on your scoring profile.
    • Custom Indicators: Create and add custom application indicators as new columns in the list view.
    • Fiscal Period Selection: Default scores display for the latest fiscal period, with options to select different periods.
    • Application Details: Click on a business application to access detailed views and associated demands or projects.
    • Actual vs. Normalized Scores: View both actual and normalized indicator scores for better comparability.
    • Actions: Edit application details, create demands, set planned dispositions, and add lifecycle data directly from the list view.
    • Export Options: Export data to Microsoft Excel or CSV for further analysis and sharing.

    Key Outcomes

    Utilizing the List view of Application Rationalization enhances decision-making by providing a comprehensive view of application performance. It enables the tracking of future application decisions and facilitates better management through direct edits and lifecycle data updates. Customers can also gain insights through exported data, making it easier to share findings with stakeholders.

    As an Enterprise Architect, you can view the list of all business applications. The List view enables you to see high-level information on all your business applications and all the indicator scores that are attached to them.

    Figure 1. List view
    List view in the Application Rationalization page.

    Overview of the list view

    The list view of application rationalization enables you to view all available applications based on your scoring profile, in your enterprise architecture landscape. For details, see Add or edit a scoring profile and Regenerate scoring profile indicator scores on-demand in Enterprise Architecture Workspace.

    You can perform side-by-side comparison of application scores and indicators across multiple dimensions.

    You can also create your own application indicators to analyze business applications in the List view. For information on how to create custom application indicators, see Add or edit an application indicator. The new custom indicators appear as new columns in the list view.
    Note:

    All the indicator scores are displayed according to the latest fiscal period, by default. You can also select a different fiscal period from the Scores for fiscal period list. Your fiscal period preferences are saved and applied the next time you visit the page.

    Scores for fiscal period list highlighted on the Application rationalization list view page.

    The latest fiscal period is derived from the apm_app_indicator_score list. The duration of a fiscal period is derived from the system property com.glide.fiscal_calendar.fiscal_unit.

    You can select the name of a business application to open it and view its associated details. Also, you can select the expand row icon (Expand row icon.) to see the demands and projects associated with that business application. On selecting a demand or a project, its details are displayed. You can modify business application details and its associated demand and project details, as required.

    Business applications marked as Retired or in End of Life lifecycle stage aren’t displayed on the Application Rationalization List view page. However, you can view those business applications by updating the sn_apm_ws.business_application_default_filter system property. Contact your ServiceNow® account service manager to update the system property.

    View and compare actual and normalized indicator scores

    You can view the actual indicator scores for a business application on the list view page and compare them with the normalized scores. Actual scores refer to the raw value of the indicator as captured from its source. These values aren’t scaled and can vary widely across applications, depending on the underlying data.

    The normalized score refers to the scaled value of an indicator, derived from the actual score using a normalization formula. This enables all indicator scores to fit into a common range. Normalized scores ensure comparability across different indicators with varying units and ranges.

    To view the actual scores of indicators, select the data visibility icon (Data visibility icon.) and then enable the Show actual score data toggle.

    List view page with the data visibility icon and Show actual score data toggle highlighted.

    The actual indicator scores and their normalized values for business applications are displayed. For example, the actual column for the Number of Incidents indicator displays the actual number of incidents associated with the business application during the selected fiscal period.

    List view page with the actual and normalized score columns highlighted for the Number of Incidents indicator.
    Note:
    The Portfolio TCO indicator displays currency values in the format specified in the glide.currency2.default_reference_currency property. If this property isn’t configured, the currency values are displayed in US dollar (USD) format by default.

    Your display preferences are saved and applied the next time you visit the page.

    Actions available on the list view page

    You can perform the following from the list view page:

    Note:
    You can zoom on this page to 200% or 400% through your browser settings without the loss of content or functionality. Page layouts are transformed into a vertical, stacked view automatically.