Business stakeholder role for Enterprise Architecture (formerly APM)
Summarize
Summary of Business stakeholder role for Enterprise Architecture (formerly APM)
The Business Stakeholder role in Enterprise Architecture (formerly Application Portfolio Management) enables users to review and approve reports and dashboards with read-only access. This role is designed for business stakeholders who need to view and approve data without the full administrative privileges or subscription costs associated with more advanced roles like the Analyst role.
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Key Features
- Role Availability: The Business Stakeholder role is provided through the
com.snc.businessstakeholderplugin and requires activation of the Read Only roles plugin (com.snc.apmreadroles) in Yokohama release or later. - Access Level: Users with this role have read-only access to dashboards, reports, and underlying data tables used in Enterprise Architecture.
- Dashboard Access: Base dashboards accessible include Application Landscape, Application 360, and Application Assessments.
- Custom Dashboard Sharing: Administrators can share custom dashboards or individual widgets with users assigned the Business Stakeholder role by configuring sharing settings within the Enterprise Architecture dashboard interface.
- Table Access: The role grants read-only access to key tables that provide data for the dashboards, including Business Application, Business Capability, CMDB Relationship, CI Score, Indicators, Fiscal Year, Business Process, Application Family, and others important for enterprise architecture analysis.
Upgrade and Licensing Information
- For customers upgrading to Yokohama, the Business Stakeholder role requires activation of the Read Only roles plugin.
- New customers have the Read Only roles plugin activated by default on zBoot, but the Business Stakeholder role becomes available only after installing the Enterprise Architecture plugin.
- This role provides an economical alternative to the Analyst role, which is licensable and subscription-based and includes full dashboard access plus administrative functions.
Practical Benefits for ServiceNow Customers
- Allows organizations to assign report reviewing and approval capabilities to business users without incurring additional licensing costs for Analyst roles.
- Provides controlled, read-only access to critical enterprise architecture data and dashboards, ensuring data integrity while enabling informed business decisions.
- Facilitates collaboration by enabling easy sharing of relevant dashboards and widgets with business stakeholders.
For Enterprise Architecture users, Business Stakeholder (com.snc.business_stakeholder) plugin contains the business stakeholder role for Enterprise Architecture. Users with this role can approve, view or read records of tables that are used to retrieve data for reports and dashboards. Customers can assign this role to any user who is a business stakeholder to review and approve reports.
Upgrade information
- Upgrade customer
- If you are upgrading to Yokohama, the business stakeholder role for Enterprise Architecture is available only when you activate Read only roles for Enterprise Architecture (com.snc.apm_read_roles) plugin.
- New customer
- If new customer, the Read only roles for Enterprise Architecture (com.snc.apm_read_roles) plugin is activated on zBoot. However, the business stakeholder role for Enterprise Architecture is available only when you install Enterprise Architecture plugin.
Why business stakeholder read-only role
Analyst (sn_apm.apm_analyst) role in Enterprise Architecture is a licensable role that requires subscription. Users with this role can access all Enterprise Architecture PA dashboards and this role contains Enterprise Architecture administrator role who has different levels of access not only to read but to approve and update information data. Organizations procure this licensable role in limited numbers as it comes with a price. Business stakeholder role comes with a similar function but access is controlled at read-only level. Users with this role can access reports to review and approve only.
Share dashboards with business stakeholder read-only users
Enterprise Architecture users with Business stakeholder role for Enterprise Architecture (sn_apm.apm_read) role have read-only access to dashboards and reports and all the underlying tables of the dashboards.
The base system provides access to users with this role to view Application Landscape, Application 360, and Application Assessments dashboards. You can also access all the tables from where the data are retrieved for these dashboard reports.
However, you can also configure your custom-created dashboards and reports to provide users with business stakeholder role. To provide read-only access to a business stakeholder, follow the steps in Share a responsive dashboard
Share widgets in dashboards with business stakeholders
- Navigate to
- Click the add widgets icon (
). - Click the edit content icon (
) of the widget that you want to share. - Click the sharing icon (
). - Click the Share option in the Sharing section.
- Search for business_stakeholder in the search field and click to add the role in the Sharing settings window.
- Click OK.
Enterprise Architecture tables accessible to users with business stakeholders role
Users with Business stakeholder role for Enterprise Architecture can access the following tables that store the data to load the widgets in the Enterprise Architecture dashboards:
| Label | Table name |
|---|---|
| Business Application | cmdb_ci_business_app |
| Business Capability | cmdb_ci_business_capability |
| CMDB Relationship | cmdb_rel_ci |
| CI Score | apm_app_score |
| Indicator Score | apm_app_indicator_score |
| Indicators | apm_metric |
| Fiscal Year | fiscal_period |
| Business Process | cmdb_ci_business_process |
| Application Family | apm_application_family |
| Application Category | apm_application_category |
| Application Category Groups | apm_application_category_group |
| Scoring Profiles | apm_application_profile |
| Portfolio | pm_portfolio |