An application service is a configuration item (CI) that represents the operational view of a deployed application or your technology landscape. It logically models all technical components such as servers, databases, middleware, and configurations, that work together to deliver a specific business capability. Application services are linked to business applications in the CMDB.

Application service form fields

Table 1. Key Attributes section form fields

Field	Description
Name	A unique, descriptive name that identifies the application service and distinguishes it from other services supporting the same business application.
Location	Specifies where the application service is hosted or primarily operated, such as a data center or geographic location.
Short Description	Briefly describes what this application service delivers or supports, such as the capability or function it enables.
Created	Date and time when the application service record was created. These fields are system‑generated and read‑only.
Created by	This is field is non-editable field.
Updated	Date and time when the application service record was last updated. These fields are system‑generated and read‑only.
Updated by	Name of the user who updated the application service.
Support group	The group responsible for supporting this application service during normal operations.
Supported by	Name of the user who supports the application service.
Managed by	Name of the user who manages the application service.
Managed by group	Name of the user group who manages the application service.
Environment	Indicates the deployment environment of the service, such as Development, Test, or Production.
Company	Name of the company.
Manufacturer	Name of the manufacturer.
Model ID	Model ID associated with the service.
Model number	Number of the Model.
Category	This field is auto-populated as Business Service.
Sub-category	This field is auto-populated as Service.
Department	Name of the department.

Table 2. Discovery Attributes section form fields

Field	Description
Discovery source	Identifies the source that populated or last updated this application service record, such as ServiceNow Discovery or Service Mapping.
First discovered	Date when the application service was first identified by discovery processes. These values are typically system‑managed.
Most recent discovery	Date when the application service was most recently identified by discovery processes. These values are typically system‑managed.
Correlation ID	Enter the co-relation ID.
Skip sync	Option to select to skip the sync. This is a read-only field.

Table 3. Operational Attributes section form fields

Field	Description
Life Cycle Stage	Select the life cycle stage of the application service.
Life Cycle Stage Status	Select the status of the lifecycle stage.
Attested by	Name of the user who attested.
Attested Date	Date when the attestation is done.
Attestation Status	Select the attestation status as Attested or Rejected.
Install Status	Reason for the planned disposition decision.
Operational status	Select the operational state of the application service.
Fault count	Number of the fault count.
Maintenance schedule	Name of the maintenance schedule.
Schedule	Select the schedule for maintenance.
Requires verification	Option to select to request verification. This is a read-only field.

Table 4. More Attributes section form fields

Field	Description
Fully qualified domain name	Fully qualified domain name of the application service.
IP Address, MAC Address, and DNS Domain	Network attributes associated with the application service. These fields are usually populated automatically from the CMDB and are not manually maintained in Enterprise Architecture.
Serial number	Enter the serial number.
Attributes	Enter attributes names.
Comments	Add comments.
Monitor	Option to select monitor.
Can Print	Option to print the details.