Standard CMDB Groups and Naming Conventions

The widgets collect data from CMDB groups organized by network domains and specific field types. The network domains selectable via the Network domain selector include Core, Mobility, Telco, and All (a combined domain for reporting). The naming convention for CMDB groups combines these domain identifiers with data types such as equipment status (e.g., Available, Pending Repair) or manufacturer (e.g., Ericsson, Nokia).

For example, the CMDB group All Available Status Equipment represents all equipment with an Available status across all network domains, while Core Available Status Equipment limits this to the Core network domain.

Modifying Widget Content

Customization of widget content, such as the "Network equipment by manufacturer" widget, is achieved by creating or updating CMDB groups. This widget typically displays a pie chart of the top five manufacturers based on data retrieved from predefined CMDB groups.

To add a new manufacturer or adjust data, you should:

• Use the CMDB Groups function to create new CMDB group codes or modify existing ones.
• Follow the established CMDB group naming conventions for consistency.
• Base new CMDB groups on existing ones for similar manufacturers or network domains to ensure alignment.

For instance, to add Dell as a manufacturer, replicate the structure of the existing Ericsson CMDB groups across all network domains.

Practical Impact for ServiceNow Customers

By customizing CMDB groups, customers control the specific data collected and displayed in Network Inventory Workspace widgets. This enables tailored reporting and monitoring of network equipment statuses and manufacturers aligned with their organizational needs.

Understanding and applying the standard CMDB group structure and naming conventions is essential for accurate customization and effective data visualization in the workspace.