Service Operations Workspace for Telecommunications Network Inventory user interface

  • Release version: Yokohama
  • Updated June 5, 2025
  • 3 minutes to read
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    Summary of Service Operations Workspace for Telecommunications Network Inventory user interface

    The Service Operations Workspace for Telecommunications Network Inventory in the Yokohama release offers an integrated interface designed to help operators prioritize and manage network inventory tasks efficiently. It provides a centralized landing page and specialized views to monitor datacenter operations, network incidents, alerts, change requests, and inventory details.

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    Access and Landing Page

    Access the workspace via the Workspaces menu by selecting Service Operations Workspace. The landing page delivers a comprehensive overview of the datacenter’s operational status, including key metrics such as critical incidents, alerts, change requests, tasks, and warranty expirations on network assets.

    Widgets on the landing page vary depending on installed applications:

    • With TSOM installed: Critical incidents, critical alerts, critical change requests, warranty expired
    • With TSM installed: Critical incidents, critical change requests, critical tasks, warranty expired
    • Without TSOM and TSM: My open change requests, critical change requests, critical tasks, warranty expired

    The datacenter overview widgets include power consumption, rack unit consumption, and power usage effectiveness (PUE), providing visual insights into energy efficiency and resource utilization.

    Additionally, users can toggle between their own assignments and their team's assignments for incidents, alerts, change requests, and change tasks, with widget availability again dependent on installed applications.

    Lists View

    The Lists view enables detailed access to Telecommunications Network Inventory classes and functions, allowing agents to analyze incidents, alerts, change tasks, and other records for targeted management actions. The menu options here are influenced by installed applications:

    • TSOM and TSM installed: Incidents and Alerts menus appear
    • Alert Management plugin required: To view Alerts in the Lists menu

    Network Visualization

    This view offers multiple ways to explore network infrastructure, including geographical site locations, datacenter floor plans, and network topology. It provides a visual understanding of network layout and connectivity to aid in operations and troubleshooting.

    Inventory Management

    The Inventory management view delivers a detailed look into network inventory, helping operators track and manage network assets effectively.

    Design and Assign Network Services

    This function guides users through step-by-step activities to design network services and assign network inventories accurately, streamlining service setup and configuration.

    Practical Benefits for ServiceNow Customers

    • Centralized visibility into critical network operations and datacenter health
    • Customizable dashboards based on installed Telecommunications applications for relevant insights
    • Comprehensive list management to track and resolve incidents, alerts, and change requests effectively
    • Visual tools to understand and manage network infrastructure spatially and topologically
    • Structured workflows for designing and assigning network services, improving accuracy and efficiency

    Explore the Service Operations Workspace for Telecommunications Network Inventory interface to understand how an operator can prioritize network inventory tasks and offer solutions.

    Accessing Service Operations Workspace

    From the Workspaces menu, select Service Operations Workspace.

    Landing page

    The landing page in the Service Operations Workspace for Telecommunications Network Inventory provides an overview of the current operational landscape of your datacenter. The landing page includes the important items such as datacenter overview, list of your and your team's assignments including change requests, alerts, and incidents.

    Figure 1. Example of the landing page of Service Operations Workspace for Telecommunications Network Inventory
    Service Operations Workspace for TNI landing page view of the current status of your assignments.

    Widgets in the landing page might look different based on the Telecommunications Service Management (TSOM) and Telecommunications Service Operations Management (TSOM) applications you have installed.

    Table 1. Landing page widgets
    Widget type Widget and Description
    Important Items
    Critical incidents
    Total count of incidents that are critical.
    Critical alerts
    Total count of alerts that are critical.
    My open change requests
    Total count of open change requests.
    Critical change requests
    Total count of change requests that are critical.
    Critical tasks
    Total count of change tasks that are critical.
    Warranty expired
    Total count of network assets with expired warranties.
    Note:
    With TSOM is installed, the following widgets appear.
    • Critical incidents
    • Critical alerts
    • Critical change requests
    • Warranty expired
    With TSM is installed, the following widgets appear.
    • Critical incidents
    • Critical change requests
    • Critical tasks
    • Warranty expired
    Without TSOM and TSM are installed, the following widgets appear.
    • My open change requests
    • Critical change requests
    • Critical tasks
    • Warranty expired
    Data Center overview
    Power consumption
    Bar chart representation of total power supplied to datacenter.
    Rack Unit consumption
    Bar chart representation of rack usage of datacenter.
    Power usage effectiveness
    Bar chart representation of power usage of datacenter. Power Usage Effectiveness (PUE) is a measure of how efficiently a datacenter uses energy. It compares the total power used by the datacenter to the power used only by the equipment (like servers).
    Your work/Your team's work Select Your work to view your assignments, or select Your team's work to view your team's assignments.
    Incidents
    List of all incidents.
    Alerts
    List of all alerts.
    Open change requests
    List of all open network change requests.
    Open change tasks
    List of all open network change tasks.
    Note:
    With TSOM is installed, the following widgets appear.
    • Incidents
    • Alerts
    With TSM is installed, the following widgets appear.
    • Incidents
    • Open change requests
    Without TSOM and TSM are installed, the following widgets appear.
    • Open change requests
    • Open change tasks

    Lists

    From the Lists view, you can access most of the Telecommunications Network Inventory classes and functions. An agent can analyze the individual lists of incidents, alerts, change tasks, and so on, and take appropriate action. To learn more, see Network Inventory Workspace Lists view.

    To access the Lists view, select the list icon (List Icon.)

    Figure 2. List view tab
    List tab in Service Operations Workspace.
    The menus you see depend on the applications you have installed. If you install the TSOM and TSM, the Incidents and Alerts menu appears on the Lists view.
    Note:
    You must install Service Operations Workspace Alert Management (sn_sow_em)" plugin to view the Alerts in the List menu.

    To learn more about Telecommunications Network Inventory features, see Exploring Telecommunications Network Inventory.

    Network visualization

    The Network visualization view provides various options to explore the network infrastructure-related functions. You can use the Network visualization to view the geographical location of your network sites, the floor plan of a datacenter, and the topology of your network. To learn more, see Visualization of your network infrastructure.

    To access the Network visualization page, select the blue hub icon (Blue Hub Icon.).

    Figure 3. Example of Network visualization page
    Network visualization page view.

    Inventory management

    Use the Inventory management view in the Service Operations Workspace to get a detailed view of your network inventory. To learn more, Network Inventory management view.

    To open the Inventory management view, select the database search icon (Database Search Icon) on the side panel.

    Figure 4. Example of Inventory management view
    Inventory Management view of the current status of network assets.

    Design and Assign your network service

    The Design and Assign function provides step-by-step guidance for designing a network service. You can use the Design and Assign function to complete guided activities to design the network services and assign the network inventories. To learn more, see Design and assign your network services.

    To access the Network visualization page, select the network visualization icon (Design Assign Icon).

    Figure 5. Example of Design and Assign home page
    Design and Assign home page with list of change requests.