Activate Group Action Framework for Now Assist for Sales CRM for Telecommunications

  • Release version: Yokohama
  • Updated November 13, 2025
  • 1 minute to read

    • Activate the Group Action Framework (GAF) to enable Now Assist AI agents to collect information about the related records across your instance.

    Before you begin

    Role required: admin

    Selected application scope: Now Assist for Sales and Order Management for Telecommunications.

    In the Request Definitions, select Index All Tables.

    In the request_characteristic, select Index All Tables.

    Procedure

    1. Navigate to All > Now Assist Admin > Now Assist Skills > Customer > TMT.
    2. In Group & Action - Sales and Order Management for Telecommunications, select Activate skill.
      now assist skills for tmt.
    3. Optional: On the form, select Edit to change the values.
    4. Select Save and continue.
    5. On the Review and activate tab, select Done.

    Result

    GAF is activated on your instance for the Now Assist application and can be used by AI agents to find related records.