Mobile screen types

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read
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    Summary of Mobile screen types

    ServiceNow mobile screens enable you to design and configure mobile app functionality tailored for end users. Screens consist of one or more embedded screens and present data based on records from data items. They are customizable with components, conditional formatting, sorting, and filters, and are selected within Mobile App Builder. Each screen type offers a distinct user experience or workflow, usually aligned to navigation tabs, with optional supplementary screens for additional information.

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    Types of Mobile Screens and Their Uses

    • Launcher screen: Acts as a landing or home page, providing access to various screen formats, search capabilities, quick actions, and user information.
    • List screen: Displays lists of records from a data item and can be paired with a record screen to view details by tapping a list item.
    • Grouped list screen: Shows records grouped by a specific field, utilizing a special group by data item.
    • Record screen: Displays detailed information for a single record and supports up to four embedded segments, including details, activity, related lists, and embedded lists.
    • Map screen: Presents a dynamic map with record-associated locations and data cards beneath. Supports navigation to record details, activity streams, and related lists.
    • Calendar screen: Visualizes records linked to date fields on a calendar, allowing users to view records for selected dates and access detailed record information.
    • Mobile web screen: Opens URLs within the ServiceNow app, supporting both internal relative URLs and external links, with external URLs opening in the device's default browser.
    • Chart screen: Displays interactive report or performance analytics charts, including time series and score reports. Users can tap charts to view related records.
    • Input form screen: Provides input fields for users to create or edit records, complete surveys, or enter other information. These screens facilitate actions or functions and are typically not the initial screen in a workflow.

    Practical Benefits for ServiceNow Customers

    By leveraging these various mobile screen types, ServiceNow customers can:

    • Create intuitive and efficient mobile workflows tailored to diverse user needs.
    • Enable quick access to critical information via launcher and list screens.
    • Enhance user interaction with data through maps, calendars, and charts.
    • Facilitate data entry and task execution on mobile devices through input forms.
    • Integrate internal and external content seamlessly via mobile web screens.

    This flexibility allows customers to optimize mobile app experiences, improve user productivity, and ensure relevant data is easily accessible on the go.

    Learn how to use screens in ServiceNow mobile. Use screens to make your mobile app functionality available to your end users.

    Screen types

    Screens are made up of one or more embedded screens, which are screens embedded with a record screen. Each screen has configurable components, conditional formatting, sorting order, and filters.

    You can choose one of the available screen types within Mobile App Builder. Each screen type provides a unique experience or work flow, typically one per navigation tab, which your users can access on their mobile app The screen types may include other optional screens for your users to access for additional information. All screens display information that is based on records in a data item.
    Menu of screen types

    Launcher screen

    Launcher screens serve as landing pages or home pages. Using a launcher screen, you can access screens in various formats, as well as search, do quick actions, and find user information.

    For more information, see Launcher screens.
    Launcher screen.

    List screen

    Use list screens to display a list of records queried from a data item. List screens can be configured together with a record screen. When both screens are configured together, your users can tap a record on the list screen to display the record screen for that record.

    For more information, see List screen.

    		 List screen.

    Grouped list screen

    Use a grouped list screen to display a list of records that are grouped by a specific field. A group list screen uses a special group by data item.

    For more information, see Grouped list screen.

    Grouped list screen.

    Record screen

    User record screens to display information from one specific record. On a record screen, you can configure up to 4 different types of embedded screens as segments. These 4 different types of embedded screens include details, activity, related lists, and embedded lists.

    For more information, see Record screen.

    		 Record screen.

    Map screen

    Use a map screen to display a dynamic map that lets your users see the locations that are associated to the records in a data item. Below the map, your users can see data cards that show information about these records. Users can tap a card to see details for the record.

    • The record screen shows additional information that you define when a user taps a record.
    • (Optional) The activity stream screen shows the activity stream details for a selected record.
    • (Optional) The related lists screen shows the related lists for a selected record.

    For more information, see Map screen.

    Map screen.

    Calendar screen

    Use a calendar screen to display records associated with date fields. Users can tap a date on the calendar portion of the screen to see records associated with a specific date, in the event stream displayed in the lower portion of the screen. The record screen shows additional information that you define when a user taps a record.

    For more information, see Calendar screen.

    Calendar screen.

    Mobile web screen

    Use a mobile web screen to open a URL from within a ServiceNow app. You can configure relative URLs to open pages within the ServiceNow platform, or an external link. For example, a user can see a knowledge article on the instance via the Service Portal.

    Relative URLs that direct your users to open pages within your instance are opened inside the mobile app. URLs that open external links will open the link in the default browser of the user's mobile device.

    For more information, see Mobile web screen.

    Mobile web screen.

    Chart screen

    Chart screens display an interactive view of a report or performance analytics chart. Users can tap on a chart to display a list of relevant records.

    • The chart screen can display time series and single score reports that are used in the web-based UI.
    • The chart screen can display score type reporting charts that are configured to use the Latest score visualization.

    For more information, see Chart screen.

    		 Chart screen.

    Input form screen

    Input form screens display inputs to allow your users to quickly enter information into mobile apps. Use input form screens to create or edit records, complete surveys, or any other situation where your users need to enter information.

    Input form screens are screens that you use to execute an action or a function. They are not the first screen a user interacts with in a workflow.

    For more information, see Input form screen.
    Input form screen.