Working on a dispute case integrated with Visa
To improve the card dispute process, the playbook integrates with subflows that communicate with Visa. This integration supports an end-to-end dispute life cycle, from raising an initial dispute to the final resolution.
This integration enables you to:
- Conduct cardholder purchase inquiries
- Search for specific transactions
- Link associated transactions
- Report fraudulent activity
- Create a Visa case
- Initiate chargebacks
- Submit dispute questionnaires