Closing a dispute case
After you close a transaction in the playbook, the case is set to the Closure state.
The dispute agent finalizes disputed transactions and moves them to closure. This process involves filling in closure details for the case and handling any necessary card reissuance in fraud cases.
| Activity | Description |
|---|---|
| Closure details for the case | Fill in the necessary closure details and close the case. |
| Block and reissue card | For fraud-related disputes, block and reissue the card before closing the case. |