Combined Configuration Management Database (CMDB) release notes for upgrades from Vancouver to Washington DC

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Configuration Management Database (CMDB) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Washington DC.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Configuration Management Database (CMDB) to Washington DC

Before you upgrade to Washington DC, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Vancouver	During upgrade, a fix script that re-parents the Reconciliation Definition Mapping [cmdb_reconciliation_definition_mapping] table, runs. The length of time that it takes this fix script to complete depends on the number of reconciliation rules in the upgraded instance and will typically add several minutes to the upgrade. Re-parenting the Reconciliation Definition Mapping [cmdb_reconciliation_definition_mapping] table is necessary to ensure that data in that table is captured by update sets when exporting reconciliation rules between instances. After upgrading, any changes to reconciliation rules are fully captured by update sets and are properly ported to destination instances.
Washington DC	The column product_instance_id has been added to the base Configuration Item [cmdb_ci] table to support the new product instance identifier (PID), which enables the lookup and linking of any pre-existing related assets, CIs, and Install Base Items (IBI). For more information about the impact of that change during upgrade and how to minimize that impact, see the Upgrade impact of CMDB_CI schema changes for Washington release [KB1534035] knowledge base article. If you enable CMDB 360 for the first time after upgrading to the Washington DC release, to enable the capture of CMDB 360 data for CIs from non-CMDB classes (classes not derived from the Configuration Item [cmdb_ci] class) you must set the glide.identification_engine.multisource_non_cmdb_ci_enabled system property to true. If you have been using the legacy Data Certification application on Core UI, then any associated definitions won’t be available in the new implementation of Data Certification in CMDB Workspace. After upgrading to the Washington DC release and to CMDB Workspace version 6.0, you can convert definitions created in the legacy Data Certification application into draft Data Manager Certification policies in CMDB Workspace. For more information, see .

New features

Between your current release family and Washington DC, new features were introduced for Configuration Management Database (CMDB).


Release	Release notes
Vancouver	CMDB Workspace store apps CMDB Workspace version 3.6: The CMDB performance insights tile in the Insights view provides insights and recommendations about configurations that affect the performance of various CMDB features. Use the provided direct links to adjust settings that can improve performance of the CMDB. The CMDB data adoption tile in the Insights view, now also checks for the adoption of the following features: Synchronization of group assignment attributes to ensure that the managed_by_group attribute is synchronized for all CIs in a class. Principal Class filter which limits the number of CIs that appear in list views, to improve performance. The Cloud and non-cloud resources tile now provides the Application Services pie chart with details about cloud and non-cloud status of application services based on the status of their CI members. For more information about the Insights view in CMDB Workspace, see Insights view in CMDB Workspace. CMDB Workspace version 4.0: Unified Map lets you visualize the hierarchical map of CIs including all the relationships between them, centered on a CI set as a home node. The Unified Map feature combines the capabilities of the legacy Dependency Views and Service Mapping into a single map with a unified look and feel experience. Use a map to see related items, changes, and application services related to a CI. CSDM and the CMDB Data Foundations Dashboards (2.2.1) store app Manage performance of the CSDM and the CMDB Data Foundations Dashboards by deactivating CMDB or CSDM metrics that you don’t need. Settings for deactivating metrics are preserved during upgrades. The following two metrics are no longer available in the CSDM Data Foundations dashboard, under the Fly tab: Information Objects Missing an App Service Relationship Catalog Request Items Related to Service Offerings IntegrationHub ETL (3.2) store app Set a custom preview size value per transform map which overrides the value of the sn_int_studio.preview.size system property. The sn_int_studio.preview.size property globally applies to all ETL transform maps to determine the number of sample data records that are loaded for preview. You can improve performance by partially loading a schema for a transform map to generate the data structure for the map. In that case, the data structure for the map is generated based only on those sample records that were loaded. IntegrationHub ETL automatically sets an ETL transform map to be in read-only mode if a map isn’t associated with an import set. In this case you can’t edit mappings or transforms in the map. The list of ETL transform maps on the landing page of IntegrationHub ETL, by default, is now grouped by CMDB applications. You can expand or collapse each group, or ungroup the list. Insights view in CMDB Workspace Use the Insights view in CMDB Workspace to see and increase the level of adoption of key CMDB features and application services. Explore how tools and features can maximize the health and efficiency of your CMDB and use direct links to explore, set up, and start using features immediately. Limiting the number of services in the CMDB Health service dashboard Limit the number of service CIs that you want to appear in the CMDB Health service dashboard by setting the glide.cmdb.services_hierarchy_limit system property. This limit applies to any child class of the Application Services [cmdb_ci_service_auto] class. Quick start tests for CMDB After upgrades and deployments of new applications or integrations, run quick start tests to verify that CMDB works as expected. If you customized CMDB, copy the quick start tests and configure them for your customizations.
Washington DC	CMDB Workspace store app Access CMDB Data Manager from CMDB Workspace where it's built using UI Builder (UIB) components. CMDB Data Manager is now fully integrated into the CMDB Workspace. Use Data Certification in CMDB Workspace where it's built using UI Builder (UIB). Data Certification is now fully available by using the Certification policy type in CMDB Data Manager in CMDB Workspace. Remediate de-duplication tasks consistently and in bulk by creating libraries of de-duplication templates in CMDB Workspace. De-duplication functionality is now built using UI Builder (UIB) components and is fully integrated into the CMDB Workspace. Quick start tests for CMDB After upgrades and deployments of new applications or integrations, run quick start tests to verify that CMDB works as expected. If you customized CMDB, copy the quick start tests and configure them for your customizations.

Changes

Between your current release family and Washington DC, some changes were made to existing Configuration Management Database (CMDB) features.


Release	Release notes
Vancouver	Data retention policy for the Audit Results table in Data Certification Data archiving in the ServiceNow AI Platform adds an archive policy to the Audit Results [cert_audit_result] table that archives any records created more than two years ago. Archived records are stored in the ar_cert_audit_result table for seven years, after which they are destroyed. For more information, see Data archiving. Choose multiple non-reporting discovery sources in a Find Gap CMDB 360 query Extend the scope of a Find Gap CMDB 360 query in CMDB Workspace by choosing multiple non-reporting discovery sources. Multisource Data Preview page in CMDB 360 view in CMDB Workspace is implemented as a UIB component Visualize data reported by multiple discovery sources by viewing the Multisource Data Preview page. Highlighted discovery source values that were used as the current attribute values in the CMDB show how discovery sources are used to populate CMDB attributes. Track progress of CMDB Data Manager tasks Review details about task CIs and task progress, which can be especially helpful in troubleshooting a task, such as an Archive task, that isn't completing as expected. Review the list of business services before converting them to application services Prevent unintentional bulk conversion, which can't be undone, by selectively choosing and then reviewing the final list of the business services that you want to convert into application services. At the final review, you can still add or remove items from the list before starting the conversion operation. Intelligent Search for CMDB Use of Intelligent Search for CMDB provides the following benefits: Ability to search for a specific CI by entering the full or partial CI name. Automatic addition of conjunctions missing from utterances. For example, in English, the word "with" is added between some keywords. Improved validation for utterances related to non-CMDB tables. Default value of application service property changed The default value of the sa.service.population.stop_expasion_under_ci_classes property has changed from cmdb_ci_service to "cmdb_ci_service_discovered. By default, if an application service belongs to a CI class that extends the cmdb_ci_service_discovered class, then the system doesn't insert CIs under this application service during manual update of the application service with CMDB changes. Bi-directional synchronization of the Teams related list When you modify a Teams related record, where Group type corresponds one of the group assignment fields in the CI, the change is synchronized with the CI corresponding field. Group assignment fields include the Approval Group, Change Group, Managed by Group, and Support Group. Label on the CMDB Group Contains Encoded Query form is renamed to CI Overview Condition The field label Simple Condition (and corresponding attribute label) on the CMDB Group Contains Encoded Queries form is renamed to CI Overview Condition. For more information see CMDB groups.
Washington DC	CMDB Workspace store app Unified Map: Configure the CIs that appear on maps by filtering CIs according to their life-cycle stage. For example, you can filter all end-of-life CIs so that only operational CIs appear on maps. For more information, see Configure operational states of CIs. Limit the number of hierarchy levels shown for application service CIs by setting the map level. You can, for example, set the map level to a smaller number to reduce the overall size of a map to help improve performance. View both the source CI and the target CI on the detail cards when you select a group member connection element on a map. View all attributes for all Service Mapping endpoints, including the type of an endpoint. Highlight all the nodes associated with a card by selecting an application service or a related items card. Show the details card for each CI associated with a dynamic CI group in the Attributes pane. Configure the maximum number of levels from the home node to show on a map, by setting the system property sn_cmdb_ws.unifiedmap.map_search_filter.max_levels without having to add the property first. For more information, see Components installed with CMDB Workspace. CMDB Data Manager integration into CMDB Workspace All of the features of CMDB Data Manager are now available in CMDB Workspace. Administer policies and manage tasks, manage retirement definitions and exclusion lists, and review and approve or reject assigned tasks. View analytics in various charts and counts for ongoing CMDB Data Manager processes. Data Certification integration into CMDB Workspace Data Certification features are now fully supported in CMDB Workspace by using the Certification policy type in CMDB Data Manager. Review, certify, or edit field values for records in selected tables to ensure that those values are exactly as needed to support organizational tasks. View analytics in various charts and counts that also account for ongoing Data Certification processes. De-duplication integration into CMDB Workspace Remediate de-duplication tasks consistently and in bulk by creating libraries of de-duplication templates. Remediate de-duplication tasks in a central location, the De-duplication dashboard. Remediate multiple de-duplication tasks in a single operation by running one or more templates. Track progress as templates run and review the remediation results. See statistics and potential problem areas related to duplicate CIs in your CMDB by examining the De-duplication insights pane. CMDB 360 experience in CMDB Workspace: Limit the scope of data in the Coverage tile in the CMDB 360 dashboard to only CMDB classes by using the sn_cmdb_ws.ms.calculate_cmdb_only system property. For more information, see Components related to CMDB 360. CMDB Health support of dot-walking when selecting a recommended field Identify recommended fields that aren't populated in reference tables by selecting a field from a referenced table for the CMDB Health recommended metric by using dot-walking and directly interacting with the CMDB Recommended Fields [cmdb_recommended_fields] table. Capturing CMDB 360 data for non-CMDB classes Enable the capture of CMDB 360 data for CIs from non-CMDB classes (classes not derived from the Configuration Item [cmdb_ci] class) by setting the value of the glide.identification_engine.multisource_non_cmdb_ci_enabled system property to true. CMDB support for Product Instance Prevent duplication when managing operational assets in your organization throughout their life cycles in the Hardware Asset Management application and workflows by using unique product instance identifiers (PID). Access reduced for the sn_cmdb_editor user role Starting with Washington DC Patch 10, the sn_cmdb_editor (CMDB Editor) and the sn_cmdb_admin (CMDB Admin) user roles no longer have create, update, or delete access to records in the Configuration Item [cmdb_ci] class.

Removed

Between your current release family and Washington DC, some Configuration Management Database (CMDB) features or functionality were removed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Deprecations

Between your current release family and Washington DC, some Configuration Management Database (CMDB) features or functionality were deprecated.


Release	Release notes
Vancouver	CMDB Search is now deprecated and no longer supported or available for new activation. For details, see the Application/Plugin Deprecation Process [KB0867184] article in the Now Support knowledge base. Instead, use CMDB Intelligent Search which is embedded in the CMDB Workspace (5.0.5) store app. Starting with the Vancouver release, the ServiceNow hosted Service Graph Connector for Extrahop is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. The Extrahop hosted Service Graph Connector for Extrahop provides the latest experience for this functionality. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
Washington DC	Starting with the Washington DC release, CMDB Data Manager that is built on Core UI (UI 16) is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. CMDB Workspace provides the latest experience for this functionality.

Activation information

Review information on how to activate Configuration Management Database (CMDB).


Release	Release notes
Vancouver	CMDB is a ServiceNow AI Platform feature that is active by default with the Configuration Management Database (CMDB) plugin (com.snc.cmdb).
Washington DC	CMDB is a ServiceNow AI Platform feature that is active by default.

Additional requirements

If any additional requirements were introduced or changed for Configuration Management Database (CMDB) we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Configuration Management Database (CMDB) we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Accessibility information

Review details on accessibility information for Configuration Management Database (CMDB), such as specific requirements or compliance levels.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Localization information

If there are specific localization considerations for Configuration Management Database (CMDB) we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Highlight information

If there are specific highlight considerations for Configuration Management Database (CMDB) we have noted them here.


Release	Release notes
Vancouver	Increase the level of adoption of key CMDB features and application services by using direct links to explore, set up, and start immediately using those features, in the Insights view in CMDB Workspace. Visualize the hierarchical map of CIs and the relationships between them by using the Unified Map feature in CMDB Workspace. Use the map to centrally see attributes, related items, changes, and application services related to CIs. Expand the scope of a Find Gap CMDB 360 query by choosing multiple non-reporting discovery sources. Drill down the Data mismatch tile in the CMDB 360 view in CMDB Workspace to the Multisource Data Preview page which is now implemented as a UI Builder (UIB) component. This page provides greater visibility into how discovery source attribute values are used to populate the CMDB. Review the list of business services that you want to bulk-convert into application services before starting the conversion operation. This review helps prevent unintentional conversion, which then can't be undone. See Configuration Management Database (CMDB) for more information.
Washington DC	Access reduced for the sn_cmdb_editor (CMDB Editor) and the sn_cmdb_admin (CMDB Admin) user roles in CMDB Workspace. Starting with Washington DC Patch 10, the sn_cmdb_editor and sn_cmdb_admin user roles no longer have create, update, or delete access to records in the Configuration Item [cmdb_ci] class. Use CMDB Data Manager in CMDB Workspace to administer and manage policies and tasks, and manage retirement definitions and exclusion lists. You can also view analytics about ongoing CMDB Data Manager processes to detect any potential problems that require your attention. Remediate de-duplication tasks consistently and in bulk by creating libraries of de-duplication templates in CMDB Workspace. Focus on CMDB classes by limiting the scope of data in the Coverage tile in the CMDB 360 dashboard in CMDB Workspace. Identify fields that aren't populated in reference tables by designating them as recommended so they are tracked by the recommended metric in the completeness CMDB Health KPI. See Configuration Management for more information.