Build Agent overview

The Build Agent is an AI tool designed for developers within the ServiceNow Integrated Development Environment (ServiceNow IDE). It can as an autonomous AI agent capable of independently generating a complete ServiceNow® scoped application.

Using the chat panel within the ServiceNow IDE, you can interact with the Build Agent through an easy-to-use multi-turn conversation interface.

You can simply describe your desired application in your natural language, and the agent can then automatically create it. It’s designed to generate the necessary code, organize files clearly, and manage both the core logic and user interface components of the application.

The Build Agent can understand natural language prompts, autonomously generate full-stack applications, oversee the entire build process, and respond to feedback.

You can also attach images, such as architectural diagrams or UI wireframes, to provide context for prompts in the Build Agent. This method enables you to convey the application design and functionality more effectively.

While creating and updating applications is the primary use case for the Build Agent, its capabilities extend beyond that. It can perform various code-related tasks, such as rewriting tables, explaining code, validating and enhancing existing applications, fixing application errors, and more. For instance, Build Agent can use the Run Query tool to query a specific table within your instance and return the top five records or derive specific insights.

Build Agent (Trial) app overview

The Build Agent is also available as a trial app that operates on a freemium model. To install the Build Agent (Trial) app, visit the ServiceNow Store.

After you install the Build Agent (Trial) app, your instance will receive 25 free user interactions for 30 days at no additional charge. Enabling you to explore the Build Agent features at no additional cost.

However, if you exceed the free interaction limit, wait 30 days for a free reset, or install the paid Build Agent app to continue using the services. For more information on how to install Build Agent, see Install Build Agent.

Planning tool overview

The Build Agent includes a planning tool that creates a detailed, step-by-step plan for your application development. You can refine the plan iteratively by prompting for changes and providing feedback until you reach a final version. The tool emphasizes user control, enabling you to use prompts to request changes to the plan. Overall, it facilitates collaborative planning before proceeding with implementation.

Semantic search tool overview

The semantic search tool is part of Build Agent's tool registry. The tool enables Build Agent to find files, applications, and knowledge on your instance based on meaning rather than exact keywords. You can describe what you're looking for without providing the exact file name or keyword. For example, you can search for "files related to incident process management" and the tool finds relevant results based on semantic understanding, not just keyword matching.

Build Agent uses semantic search in two ways:

Implicit search

Build Agent automatically decides when to use the semantic search tool based on your development task. When you describe what you want to accomplish, Build Agent searches for existing files and applications that match your intent, then presents the results in a plan for your approval. This helps prevent duplicate content creation.

Explicit search

You can directly request a search by asking Build Agent to find something on your instance. It’s useful when you want to locate specific files, applications, or knowledge without making changes.

Enhance applications with agentic experiences

You can enhance your applications with agentic experiences by using Build Agent.

Build Agent enables you to create agentic workflows, agents, and skills for your custom applications. Additionally, Build Agent recommends in-app agents tailored to specific use cases.

For more information, see Create agentic workflows, agents, and skills.

Build Agent benefits

What to explore next