Build Agent in ServiceNow Studio

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 2 Minuten Lesedauer

    • Use Build Agent, an autonomous AI agent, to create and update applications in ServiceNow Studio. Build Agent enables developers to perform intelligent, context-aware tasks within ServiceNow Studio through conversational interaction.

    Basic Build Agent workflow

    The process of using Build Agent in ServiceNow Studio follows a general path.
    1. The Build Agent chat interface opens automatically during a new ServiceNow Studio session. If it's not open already, select Open Build Agent from the lower right corner status bar.
    2. Begin a conversation by prompting Build Agent to create or update an application.
    3. Refine your application through conversational interaction, providing feedback and requesting changes as needed.
    4. Roll back changes at any point using checkpoints created by Build Agent.
    5. Mark the conversation Complete when you're satisfied with the application functionality.
    6. Deploy the app through update sets, pipelines, or the Application Repository.
    7. Reopen the conversation at any time to make further updates.

    For more information, see AI-assisted ServiceNow AI Platform development with Build Agent.

    Key Build Agent capabilities

    In ServiceNow Studio, you can use Build Agent to complete the following tasks.
    • Create an app or app file.
    • Update an app or app file.
    • Summarize the contents of an app.
    • Improve an app with AI.
    • Track conversation updates with the conversation change log.
    • Roll back conversations and changes to a checkpoint.
    • Roll back an entire conversation.
    • Mark a conversation Complete.

    Deploying apps created using Build Agent follows the same process as any other app, depending on your company processes. You can deploy using update sets, pipelines, or the Application Repository.

    For more information, see Working with update sets in ServiceNow Studio, Working with pipelines in ServiceNow Studio, and Working with the Application Repository in ServiceNow Studio.

    Build Agent chat panel

    Use the Build Agent chat panel to easily create or update an app or app file. Make a selection to begin the chat.

    Begin a conversation by selecting an option to create or update an app or app file.

    Continue your conversation in the chat panel until you're happy with the results. For more information, see Create an application with Build Agent in ServiceNow Studio, Update an app with Build Agent in ServiceNow Studio, and Creating or updating an app file with Build Agent.

    Tabelle : 1. Navigating the Build Agent chat panel
    Function Description
    New chat icon The new chat icon opens a new chat in the Build Agent chat panel. Begin a new chat when you want to start working on a new application or need a fresh start for updates.
    Chats icon Use the chats icon to see a list of all your chats with Build Agent.
    Checkpoints icon Use the checkpoints icon to see a list of all your chats with Build Agent. Checkpoints show all the progress points in your application. You can revert to any of these checkpoints during the course of developing your app.