Using Quote Management
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Summary of Using Quote Management
The Quote Management application in ServiceNow enables agents to efficiently create, manage, and convert customer quotes into product and service orders. This process supports sales workflows by allowing detailed quote creation, pricing adjustments, version control, and synchronization with sales opportunities.
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Key Features
- Quote Details: Add customer-specific information such as address and contact details to personalize quotes.
- Sales Agreement Integration: Enable sales agreement quotes that filter available products and services based on agreed parameters, ensuring compliance with organizational agreements.
- Line Items and Catalog Usage: Add products or bundled services as quote line items, with prices displayed for customer review. Use product catalogs, including filters by location, to select items easily.
- Quote Revisions: Create multiple versions of quotes to track changes and maintain an accurate history during negotiations.
- Conversion to Customer Orders: Seamlessly convert finalized quotes into sales orders for fulfillment.
- Pricing Adjustments: Apply manual pricing changes to offer incentives or discounts directly within the quote.
- Subscription Dates: Include subscription start and end dates for subscription-based products like warranties and service agreements.
- Cascading Quantity Control: Automatically cascade quantities from parent to child product line items to maintain consistency in bundled offerings.
- Opportunity Synchronization: Sync quote information back to related sales opportunities to keep records accurate and up to date.
Practical Workflow for Agents
- Enable sales agreements within quotes when applicable to ensure product and service selections align with contractual terms.
- Build quotes by selecting products from catalogs and configure product options as needed.
- Apply any necessary pricing adjustments to tailor offers to customer needs.
- Create and manage multiple quote revisions to accommodate negotiation changes.
- Convert approved quotes into customer orders to initiate fulfillment processes.
- Generate sales agreements directly from quotes by selecting the appropriate option, streamlining the contract creation process.
This structured approach helps ServiceNow customers manage the entire quote lifecycle efficiently, ensuring accurate pricing, compliance with sales agreements, and smooth transition to order fulfillment.
Use the Quote Management application to build quotes. The Quote Management application provides the following features to help you create and manage product quotes.
Quote management features
Quote management lets agents create and manage customer quotes. Once quotes are agreed to by customers, quotes can be converted into product and service orders.
| Quote Management fields | Description |
|---|---|
| Details field | Add details to a quote, such as customer address and contact information. |
| Enable a sales agreement in a quote | Enables a sales agreement quote. A sales agreement quote uses the agreement parameters to filter products and services for agents to choose from. |
| Line Items fields | Add quote line items to a quote. Quote line items are products and services for the customer. The prices are displayed and totaled for the customer to review. |
| Catalog fields | Use product catalogs to add products to your quote. The catalogs contains simple product or bundled products that have option that agents can select. Products can also be filtered by location. |
| Revisions fields | Create multiple versions of a quote. As information changes, agents can version quotes to keep track of the quote process. |
| Customer Orders fields | Convert a quote to a product sales order. When agents have quotes that are ready, they can easily convert them to customers orders. |
| Pricing adjustment fields | Add manual pricing adjustments to products and services in a quote. This lets agents add incentive to customers through pricing adjustments. |
| Add subscription start and end dates to a quote | Add a subscription start date and end date for the subscription items such as warranties and service agreements. See to learn more about subscription pricing. |
| Control cascading quantity values in child product offerings | Cascade quantity specifies that the desired quantity from a parent line item is cascaded to the child line item through a system level parameter. |
| Sync a quote with an opportunity | Agents can sync the information in a quote back to an opportunity to keep records update to date and accurate. |
Quote workflow
The following table shows the basic tasks for creating, building, and managing a quote.
| Quote tasks | Description |
|---|---|
| Enable a sales agreement in a quote. | See Create a quote and Add details to a quote for more information. |
| Enable a sales agreement quote. | Sales agreement quotes are built according to the linked sales agreement. |
| Build your quote by adding products from the product catalogs. | See Add products to a quote for more information. |
| Select options to products using the product configurator. | See View and update products in a quote for more information. |
| Add pricing adjustments to quotes. | See View manual pricing adjustments for more information. |
| Create quote revisions. | See Create quote versions for more information. |
| Convert your quotes to customer orders. | See Convert quotes into ordersfor more information. |
| Enable a sales agreement quote. | If your organization is using sales agreements, you can create a sales agreement within the quote by selecting the Generate Sales Agreement option. To learn more about sales agreements, see Using Sales Agreement Management. For details on using a quote to generate a sales agreement, see Enable a sales agreement in a quote |