Order capture process in Order Management

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • You can capture, manage, and fulfill the orders from your customers by using APIs, Service Exchange, or direct order capture with the Order Management application.

    The following scenarios represent typical situations in which you capture orders for processing in the ServiceNow AI Platform.

    Scenario 1: Using APIs for order capture and upload

    Your current order capture systems can be integrated with ServiceNow instances by using TMF622-based APIs. With this integration, your order capture system can submit requests for products or services, which can then be fulfilled in your ServiceNow instance.
    Note:
    To learn more about the ServiceNow - supplied API that is based on the TMF622 Product Ordering API REST Specification, see Standardized Product Order OpenAPI.

    This diagram shows how the TMF622-based API operates within the telecommunications order capture and upload process.

    Figure 1. API-based workflow scenario for Order Management
    Infographic showing an API-based workflow scenario for Order Management for Telecommunications in which the fulfillment manager and fufillment agents complete orders from a sales user.

    Scenario 2: Using Service Exchange for order capture and upload

    Your ServiceNow instances can be integrated with the instances of your customers by using Service Exchange. With this integration, you can create and publish product offerings to your customer's instances. Enterprise customers can then submit requests for products or services, which you can then fulfill.
    Note:
    For detailed benefits on using the Service Exchange applications, see Learn about Service Exchange.

    This diagram shows how Service Exchange operates within the telecommunications order capture and upload process.

    Figure 2. Service Bridge workflow scenario for Order Management
    Infographic displaying the service bridge workflow. For the text description, refer to the preceding paragraph.