Create a request through a catalog

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • The catalog provides several different categories so users can choose the one that closely relates to their request.

    Procedure

    1. Open Field Service Catalog.
    2. Choose from the displayed categories.
    3. Select a subcategory, if necessary.
    4. Fill in the fields on the form.
      Note:
      Each catalog can display different fields. The following is a list of fields displayed when you select Service Management catalog.
      Table 1. Catalog fields
      Field Description
      Opened for The name of the person submitting this request. Select a new name if you are opening this request on behalf of another user.
      Location The location for this request.
      Priority The priority that describes the importance of this request.
      Short Description A brief summary of the request.
      Detailed Description A detailed description of the request.
    5. Click Submit.
      Note:
      If the catalog fields do not appear on the request form, you can configure the form and add variables or variable sets.