Request approvals

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Approving a request in an SM application means that the request is ready for task creation and assignment.

    When a request is sent to a user with the [SM application]_approver_user role, the approver has several choices. If you select Approval is required for new requests in the applications Configuration screen, a newly created request automatically moves to the Awaiting Approval state. Otherwise, the request moves to the next configured state.

    Table 1. Request approval states
    Approval Choice Description
    Approved The request is approved.
    Rejected

    The request is not qualified and it is moved to the canceled state. Also, the following work note is added to the request:

    The [SM application] request is rejected.
    More information required

    The request does not contain enough information. It reverts to the Draft state and the following work note is added to the request:

    The [SM application] request needs more information for further approval.
    Duplicate

    The request is no longer required, because another request has already performed the work. The request is moved to the Cancelled state and the following work note is added to the request:

    This is a duplicate [SM application] request.