Activate other Service Management applications

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Activate other Service Management applications

    After activating the Service Management Core plugin, customers can enable additional Service Management applications such as Field Service Management and Facilities Service Management. This also includes the option to activate CMS portals for these applications to integrate them into the Service Management Portal.

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    Key Features

    • Facilities Service Management: Manages facilities requests and allows users to report and track these requests via a floor plan. Note that this plugin is preparing for future deprecation, transitioning to Workplace Service Delivery.
    • Field Service Management: Supports scheduling and managing on-location work.
    • CMS Portals: Available for each Service Management application, enabling their display on the Service Management portal.
    • Licensing: Activation of many plugins may require a separate license, and customers should contact ServiceNow for details.
    • Deprecated Applications: Finance Service Management, Legal Service Management, and Marketing Service Management have been deprecated as of February 1, 2023.

    Key Outcomes

    By activating these plugins, ServiceNow customers can enhance their service management capabilities, streamline operations, and provide a better user experience by integrating various service applications into a cohesive portal. Be aware of potential licensing requirements and the status of deprecated applications when planning activations.

    After the Service Management Core plugin has been activated, you can activate other SM applications, such as Field Service management and facilities service management. You can also activate CMS portals for each of these SM applications to add them to the Service Management Portal.

    Table 1. Other SM plugins to activate
    Plugin ID Description
    Facilities Service Management com.snc.facilities.core

    Manages facilities requests and enables users to report and track requests by their location on a floor plan. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

    Facilities Service Management is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported until deprecation. Workplace Service Delivery provides the latest experience for this functionality. For details, see the KB0867184 Deprecation Process article in the Now Support knowledge base.
    Facilities Service Management CMS Portal com.snc.facilities.core.cms Displays the Facilities Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
    Field Service Management com.snc.work_management Provides support for scheduling and managing on location work.
    Field Service Management CMS Portal com.snc.work_management.cms Displays the Work Management SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
    Finance Service Management com.snc.finance_service_automation Deprecated Feb 1, 2023.
    Finance Service Management CMS Portal com.snc.finance_service_automation.cms Displays the Finance Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
    HR Service Delivery: Core com.snc.hr.core Provides a basic data and security model for HR systems.
    HR Service Delivery: Core CMS Portal com.snc.hr.core.cms Displays the Human Resources Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
    Legal Service Management com.snc.legal_service_automation Deprecated Feb 1, 2023.
    Legal Service Management CMS Portal com.snc.legal_service_automation.cms Displays the Legal Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
    Marketing Service Management com.snc.marketing_service_automation Deprecated Feb 1, 2023.
    Marketing Service Management CMS Portal com.snc.marketing_service_automation.cms Displays the Marketing Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.