Creating support requests for your retail organization
Retail Core user can create support requests using the retail case type.
Retail Core users can create retail case support requests via the following methods:
- Business Location Service Portal
- ServiceNow® Platform
- CSM/FSM Configurable Workspace
Note:
Users can only create cases for retail organizations of which they're a member.
- Creating a retail case
Create a retail case to request support for issues in your retail organization.
- Reporting an issue using the Business Location Service Portal
Use the Report an Issue catalog item in the Business Location Service Portal to submit a retail case support request for issues that can be resolved within your retail organization.
- Creating a retail case support request in CSM/FSM Configurable Workspace
Use the CSM/FSM Configurable Workspace to create a retail case.