Retail case creation enables streamlined support by displaying key retail content for retail organization support use cases.

Cases are the central object within Customer Service Management that is used to coordinate services.

The retail case type introduced within Retail Core builds on existing Customer Service Management case functionality to provide users with retail-specific fields.

For information on using retail cases to create and fulfill support requests for your retail organization, see Creating support requests for your retail organization and Resolving support requests for your retail organization.

For Retail case table attributes, see Retail Operations data model tables.