Government Service Portal service catalog list
The following services are base system public service catalog items offered in the Government Service Portal.
These services display automatically for registered users. When a user uses one of these catalog items to submit a request, it automatically maps the case to certain pre-built requests. .
For information on how to set up and customize the public services offered by your agency (and displayed in your Government Service Portal service catalog), see Configure a service for constituent, business, or agency.A user can go to the service catalog and create a case using the categories and sub-categories outlined in the following table.
Public Service Request Catalog Items
| Category | Subcategory | Description | |
|---|---|---|---|
| Animal | N/A | Aggressive Animal | Report truly aggressive animals as opposed to animals that are merely barking or running at large |
| Abused and Neglected Animal | Report an injured, abused, neglected or, otherwise, in danger domestic animal. | ||
| Injured Animal | Report any non-owned animal in the public way, public place, city park, on a pole, electrical wire, or train tracks that is injured or sick. | ||
| Wildlife, Stray or Dead Animal Pickup | Report and request the removal of a dead wild or stray animal from the public right-of-way | ||
| Housing, Buildings, and Structures | Housing | Abandoned Vehicle (Private Property) | Report abandoned vehicles on private occupied property, private vacant property and public vacant lots/property. |
| Housing Inspection, Animal | Report residential animal problems such as animal feces, too many animals and/or exotic animals on occupied private property. | ||
| Housing Inspection, Fire Protection | Report damaged or lack of proper fire protection equipment (e.g., fire extinguisher, fire escape, smoke alarms) in residential rental property | ||
| Housing Inspection, Vacant Residential Property | Report a residential property which has become open to casual entry by the public and represents a hazard to the community. | ||
| Illegal Flyers | Report illegal flyers posted on private property. | ||
| Garbage, Recycling & Graffiti | Garbage | Damaged Garbage Bin Replacement | Submit a request for replacement of a damaged garbage bin |
| Public Trash Can Issue | Report overflowing public trash cans to be emptied | ||
| Illegal Dumping | Report report large amounts of trash bags or more, bulk items, or building materials that appeared overnight or a witnessed act of dumping from a vehicle | ||
| Missed Residential Garbage | Report missed residential garbage collection | ||
| Recycling | Missed Recycling | Report missed residential recycling collection | |
| Grafitti | Graffiti Removal | Report graffiti on private or public property | |
| Parks and Trees | Parks | Park Cans | Request to have overflowing trash cans and trash around cans removed from Recreation & Parks properties |
| Park Maintenance | Request maintenance at within public park or at a park structure (e.g., pavilion or gazebo). Typical park maintenance requests include trash on grounds, basketball replacement, tennis/basketball court repairs, fences repairs, bench repairs, masonry work, water fountain repairs and other outside water leaks. | ||
| Trees | Street Tree Down | Report a loose or fallen limb from a city street tree that is a hazard to transit or public safety | |
| Street Tree Inspection | Request an inspection of a City street tree that may need removal or pruning. | ||
| Tree Planting Request | Requests to plant a tree on the City parkway in front of your house. | ||
| Tree Removal Request | Request to remove a dead or diseased tree on the public way. | ||
| Public Safety | N/A | Equipment Noise Complaint | Report excessive noise coming from air conditioners, compressors, generators, or any other piece of industrial or commercial equipment. |
| Spills or Dumping in Natural Water Ways | Report pollution into rivers, lakes, canal, or sewers. | ||
| Water Supply Issues | Report issues with water supply or no water to property | ||
| Streets and Sidewalks | Streets | Street Cleaning Request | Request for curb to curb sweeping the debris off the street by a street sweeping machine |
| Water On Street | Report water that remains on the street due to broken fire hydrants, drains etc. | ||
| Remove Obstruction in the Right of Way (ROW) | Report items such as concrete poles, wood, tools, car parts, etc., that are obstructing the Right of Way (ROW) | ||
| Potholes | Report a pothole (surface level damage to a street or a depression/hollow in a road surface caused by wear or subsidence.) | ||
| Sidewalks | Sidewalk Inspection Request | Report the condition of City sidewalks or accessibility (ADA) ramp issues | |
| Traffic and Parking | Parking | Broken Parking Meter | Report a broken parking meter |
| Parking Complaint | Report suspected illegal parking | ||
| Traffic | Damaged or Missing 'Do Not Enter' signs | Report maintenance issues to damaged or missing "Do Not Enter" signs. | |
| Damaged or Missing Stop Signs | Report maintenance issues to damaged or missing "Stop" signs | ||
| Damaged or Missing Street Name Sign | Report a damaged or missing street name sign in need of replacement or repair | ||
| Traffic Signal Out | Report traffic signals and/or pedestrian crosswalk signals that are not working or are flashing | ||
| Water & Sewer | Sewer | Sewer Investigation | Report any sewer related issues such as sewer/sanitary manhole cover damage/missing, an odor of sewage with no visual evidence, or maintenance of tree roots in a sewer drain which could cause a backup. |
| Water | Sewer Overflow | Report sewer water leaking or overflowing from outside pipes. | |
| Water Meter Cover Missing or Damaged | Report a missing or damaged water meter cover. | ||
| Water Odor or Bad Taste | Report any unusual smell or taste associated with a dwelling's tap water. | ||
| Open Hydrant | Report water flowing from a hydrant nozzle. |
Information Request Catalog Items
| Category | Description |
|---|---|
| FOIA Request | Submit a request to obtain FOlA information that is not readily available as part of this government agency's normal business services. |
| Public Request |
Submit a request to obtain public information that is not readily available as part of this government agency's normal business services. |
License and Permit Request Catalog Items
| Category | Description |
|---|---|
| Request License | Submit an application for a commercial fishing license. |
Social Benefits Request Catalog Items
| Category | Description |
|---|---|
| Apply for Nutrition Assistance | Request financial assistance for individuals and families to afford food. |
| Apply for Unemployment Insurance | Request temporary cash benefits for workers who have become unemployed through no fault of their own and are currently capable of, available for, and actively seeking work. |
| Request Vocational Rehabilitation Services | Request support for individuals with intellectual and developmental disabilities. |