Associate an agency location to a Public Service

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Associate your government service agency locations with a service definition using the Public Sector Digital Services (PSDS) application. With this association, your government service agency staff can address constituent requests for documents, records, or services that are offered at a particular agency location, and can raise a case on behalf of a constituent or business.

    Before you begin

    Role required: admin

    About this task

    An agency location can have multiple public services associated with it. This can include 311 service or maintenance requests, federal or state public records requests, or requests for license and permit services. For example, a specific agency location can offer an application for food stamps or medical assistance, but not an application for a CDL license or a commercial fishing license. A public service-to-agency-location criteria association can be added to each existing service definition in the Service Organizations offering Service [service_organizations_offering_service] table.

    Procedure

    1. Navigate to All > Customer Service > Administration > Service Definition.
    2. Select a service definition by selecting the number.
    3. In the Service Organizations offering Service related list, select New.
    4. On the form, fill in the fields.
      Table 1. Agency Locations offering Public Service form

      Field

      Data type

      Description

      Service Organizations/Agency Location criteria

      Reference

      Criteria to define the agency locations that provide the service.

      Service definition

      Reference
      Service that this specific agency location provides.
      Note:
      The Service definition field is automatically filled in with the name of the selected service definition.

      Active

      True/False

      Check box to activate or deactivate the agency location criteria.

      By default, the active field is set to True.

      Note:
      Only one active criterion is enabled per table to be associated to a service definition.
    5. Select Submit.
      The agency locations criteria are added to the Agency Locations offering Public Service related list.