Configure a service for constituent, business, or agency

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Configure Public Sector Digital Services service catalog so that you can define the type of public service being offered, the service taxonomy, and which agency offers the service.

    Before you begin

    Note:
    Determine which fields contain sensitive information and how to encrypt them to protect sensitive data.

    Role required: admin

    Procedure

    1. Navigate to All > Service Catalog > Catalog Definitions > Maintain Categories.
    2. Select New or open the catalog item to be edited.
    3. On the form, fill in the fields.
      Table 1. Public Services Service Catalog form
      Field Description
      Name Name of the public service.
      Catalog Product category that the service falls under. If blank, select Government Service.
      Category Indicates the type of public service.
      Application Application scope of the service. Select from the following options:
      • Public Sector Digital Services Core
      • License and Permit Playbook
      • Information Request Playbook
      • Service Request Playbook
      Status Status of the public service. Mapped in the active field as:
      • Available = true
      • Not available = false
      Short description Short description of the public service.
      Description Description of the public service.
    4. Select Submit or Update.