Now Assist for Creator

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist for Creator

    Now Assist for Creator, updated for the Washingtondc release on February 1, 2024, enhances the ServiceNow AI Platform with generative AI capabilities to streamline development processes. This tool enables users to create scripts, flows, apps, and catalog items efficiently using AI-driven assistance.

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    Key Features

    • Code Generation: Quickly write scripts using AI-generated code based on text or existing code prompts.
    • Flow Generation: Create flow outlines from textual directions.
    • Flow Recommendations: Receive suggestions for subsequent steps in a flow.
    • App Generation: Generate simplified applications with tailored tables, experiences, and roles derived from text prompts.
    • Playbook Generation: Produce playbook outlines based on text inputs.
    • Catalog Item Generation: Use generative AI to create catalog items effectively.

    Key Outcomes

    By utilizing Now Assist for Creator, customers can expect to enhance their development speed and efficiency, while also leveraging AI-generated suggestions to improve the quality of their outputs. However, users should remain cautious of AI limitations and test outputs for accuracy and appropriateness, especially in critical domains.

    It is important to note that some features may not be available in certain environments, such as FedRAMP and self-hosted instances. Additionally, data processing involves transferring information to a centralized ServiceNow environment, which is subject to compliance with internal policies. Customers can opt out of data collection at any time.

    Now Assist for Creator includes generative AI skills that can make developing on the ServiceNow AI Platform more efficient.

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    Important:
    Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Please check for availability updates in future releases.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information when you create or edit a flow. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.