Build workflows
Summarize
Summary of Build Workflows
This content outlines the capabilities of ServiceNow's workflow tools to transform manual tasks into automated digital workflows. By utilizing these features, customers can modernize legacy processes and enhance operational efficiency across their organizations.
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Key Features
- Workflow Studio: A centralized interface for accessing all process automation applications.
- Flow Designer: Allows process owners to create multi-step workflows without coding, enabling the automation of various processes.
- Process Automation Designer: Facilitates the creation of cross-enterprise workflows for a unified process management experience.
- Playbook: Offers a real-time interactive view of workflows, allowing agents to manage tasks efficiently.
- Decision Builder: Provides an intuitive interface for creating and managing decision tables, enabling the decoupling of decision logic from code.
- Service Catalog Item Designer: Empowers non-administrators to create and manage catalog items in a structured manner.
- Service Creator: Enables departments to offer tailored services through the service catalog.
- Classic Workflow Tools: Legacy tools that can be replaced with modern solutions like Flow Designer and Process Automation Designer.
Key Outcomes
By leveraging these tools, ServiceNow customers can:
- Increase efficiency by automating manual processes and reducing mundane tasks.
- Enhance cross-departmental collaboration through unified workflows.
- Empower non-technical users to manage and create workflows, improving overall agility.
- Utilize a visual representation of workflows for better comprehension and management.
- Streamline integration with external applications through Integration Hub and MID Server.
- Implement robotic process automation to further reduce repetitive tasks.
Transform manual tasks and mundane work into digital workflows. Modernize legacy processes with hyperautomation. Enable citizen automation from one platform.
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Increase the impact of your cross‑enterprise workflows by automating manual processes. Transform business performance with automation. Optimize process efficiency and make work flow seamlessly.
Workflow Studio
The ServiceNow® Workflow Studio application provides a single location to access all process automation applications.
Flow Designer
Flow Designer is a ServiceNow AI Platform® feature that enables process owners to automate work. Create end-to-end digital workflows. Automate any process—from simple productivity to complex transformation—in a no-code, environment.
Playbooks
ServiceNow® Playbooks enables process owners to author cross-enterprise workflows and create a single, unified process. Build and manage multiple complex workflows easily with no-code playbooks and the enterprise application development platform.
Playbook
Visualize complex processes in a simple and familiar task-oriented view built specifically for agents. Agents can use Playbook to update records, upload attachments, and complete tasks across multiple workflow activities.
Decision Builder
Decision Builder provides an intuitive interface to create and manage decision tables, which store sets of decision rules. Decision tables in Decision Builder embed business logic into a series of if-then decision rules. Decision tables read data from inputs. When all the conditions for a decision rule are met, the decision table returns one or more results. Decision Builder enables developers to decouple decision logic from the code base.
Service Catalog item designer
The Service Catalog item designer enables non-administrators to create, maintain, and publish catalog items. It uses a structured design and publishing process to ensure consistency of usage.
Service Creator
Service creator enables a department to offer custom services through the service catalog, such as the HR department offering tuition reimbursement for further education.
Classic workflow builder tools
The ServiceNow AI Platform supports these classic workflow builder tools.
- Classic Approvals
- Classic approvals are a legacy process to require authorization on tasks before the work is done. In earlier releases, you could create approval records to define approval tasks and associate users or groups to approve or reject them. You can replace classic approvals with Flow Designer flows or classic workflows.
- Classic Business Rules
- A business rule is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried. You can replace classic business rules with Flow Designer flows.
- Classic Events
- Events are special records that the system uses to log when certain conditions occur and to take some kind of action in response to the conditions. You can replace classic events with Flow Designer flows or Playbooks processes.
- Classic Workflow
- Workflow provides a drag-and-drop interface for automating multi-step processes across the platform. Each workflow consists of a sequence of activities, such as generating records, notifying users of pending approvals, or running scripts. The graphical Workflow Editor represents workflows visually as a type of flowchart. It shows activities as boxes labeled with information about that activity and transitions from one activity to the next as lines connecting the boxes. You can replace classic workflows with Flow Designer flows or Playbooks processes.
Applications and features
- Workflow Studio
- Integrate workflow authoring, configuring, and monitoring into a single page experience. Consolidate Playbooks, Flow Designer, Action Designer, Integration Hub integrations, and Decision Builder into one design environment.
- Flow Designer
- Flow Designer is a ServiceNow AI Platform® feature that enables process owners to automate work. Build multi-step flows from reusable components without having to code.
- Exploring Playbooks
- Workflow Studio Playbooks enable process owners to author cross-enterprise workflows and create a single, unified process. Build the underlying processes for playbooks that Playbook Experience agents and fulfillers use.
- About Playbook Experience
- Interact with a business workflow in real time from within Workspace. Agents can use Playbook to update records, upload attachments, and complete tasks across multiple workflow activities.
- Decision Builder
- Decision Builder enables developers to decouple decision logic from their code by creating and maintaining decision rules.
- Service Catalog Item Designer
- The Service Catalog item designer enables non-administrators to create, maintain, and publish catalog items. It uses a structured design and publishing process to ensure consistency of usage.
- Service Creator
- Service creator enables a department to offer custom services through the service catalog, such as the HR department offering tuition reimbursement for further education.
- Classic Approvals
- Classic approvals are a legacy process to require authorization on tasks before the work is done. In earlier releases, you could create approval records to define approval tasks and associate users or groups to approve or reject them.
- Classic Business Rules
- A business rule is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried.
- Classic Events
- Events are special records that the system uses to log when certain conditions occur and to take some kind of action in response to the conditions.
- Classic Workflow
- Workflow provides a drag-and-drop interface for automating multi-step processes across the platform. Each workflow consists of a sequence of activities, such as generating records, notifying users of pending approvals, or running scripts. The graphical Workflow Editor represents workflows visually as a type of flowchart. It shows activities as boxes labeled with information about that activity and transitions from one activity to the next as lines connecting the boxes.