Map Cisco Meraki CIs and relationships

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Map Cisco Meraki CIs and Relationships

    The Service Graph Connector (SGC) for Cisco Meraki allows ServiceNow customers to map discovered network resources to telecom-aligned configuration items (CIs) in the Configuration Management Database (CMDB). This facilitates consistent service modeling, enhances visibility into network components, and automates the management of logical and physical relationships among CIs.

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    Key Features

    • Robust Transform Engine (RTE): Ensures accurate CI classification and insertion into the CMDB.
    • Identification and Reconciliation Engine (IRE): Classifies and relates discovered CIs based on telecom-specific models.
    • Automatic Transformation: Transforms model names from Fortinet into standard identifiers for ServiceNow.
    • Hierarchical Organization: Maintains a clean and normalized CMDB across different vendors by organizing CIs based on device type, function, and chassis structure.

    Key Outcomes

    Utilizing the SGC, customers can expect:

    • Efficient mapping of CIs like IP routers, network interfaces, and network service instances.
    • Improved management of physical and logical relationships in the CMDB.
    • Enhanced visibility and organization of network resources, contributing to better service delivery and operational efficiency.

    Use the Service Graph Connector (SGC) for Cisco Meraki to map discovered physical and logical network resources to telecom-aligned configuration item (CI) classes in the Configuration Management Database (CMDB). Service Graph Connectors support consistent service modeling, provide visibility into chassis-level components, and automate the creation of logical and physical relationships.

    To confirm accurate CI classification and insertion, the connector uses the Robust Transform Engine (RTE) and Identification and Reconciliation Engine (IRE).

    The connector classifies and relates discovered CIs using telecom-specific models based on device type, function, and chassis structure. This organization helps maintain a clean and normalized CMDB across vendors. Discovered model names from Fortinet are automatically transformed into ServiceNow AI Platform standard model identifiers and categories for slot and subslot components.

    CI mapping and relationships

    The following table lists the CI object types in the CMDB that can be discovered, along with their representations in the CMDB and how they relate to one another.
    Table 1. CMDB CI Mapping and Relationships (Physical Layer)
    CMDB CI Class CMDB CI Table CMDB Hierarchy Object types / models Description and Relationships
    Network site cmdb_ci_ni_site CI → Site →Network Site Organization network
    • Represents the physical location of IP routers according to their longitude, latitude, and address.
    • Network site contains IP routers and network interfaces.
    • Network site is a member of a group.
    IP router cmdb_ci_ip_router CI → HW →NG → IP router SD-WAN Edge / network or service router is represented by the IP router
    • Represents the Meraki device.
    • Contains network interface CIs.
    • Contained by network sites and network service instances.
    • IP router is a member of a group.
    Slot cmdb_ci_container_slot HW → Equipment → holder → Slot Slot
    • Slot is the main device in the network hierarchy.
    • Contains slots for IP routers, IP switches, power supply units, and fans.
    Subslot cmdb_ci_container_subslot HW → Equipment → holder → Slot Subslot
    • Network card is the main device in the network hierarchy.
    • Contains IP router, IP switch sublots (small form-factor pluggable or child cards).
    Network Interface CI cmdb_ci_ni_interface Port → Network Port → Network interface The list of support port models is defined in the vendor-specific network physical information.
    • IP router, IP switch, or wireless access point is the main device in the network hierarchy.
    • Network card within the IP router or IP switch is the primary component.
    • Represents the physical ports contained within the device (IP router).
    Network service instance cmdb_ci_network_service_instance CI → Service instance → Network service instance Network service instance
    • Network service instance includes IP routers and network interfaces.
    • Network site is a member of a group.
    Group cmdb_ci_group CI → Group Represents organization Network sites and network service instance are members.
    IP Address CI cmdb_ci_ip_address CI → IP address Represents discovered IP addresses for CIs. Owned by the corresponding CI.